Nathan Ling Email & Phone Number

• Developed a dashboard prototype for clinical operations to track metrics, assist clinical decision making, and build accountability, estimated to improve patient safety by 15%.
• Analyzed various datasets to identify operational improvement opportunities and presented findings to client stakeholders.
• Led a team of five to ensure project meets deadlines and expectations by developing and updating project schedules, managing meetings and internal communications, and reporting project progress to client stakeholders.

Toronto, Canada Area

• As an operations consultant, I have applied data driven process improvement methodologies to meaningfully improve business performance for various client organizations. My projects include the following:
• Identified over $1.2 million in annual operating cost savings and 90% call wait time reductions for a call center by analyzing data to obtain insights, uncover operational problems, and develop a project implementation.
• Improved performance for a call center by implementing various IT and process improvement projects, monitoring KPIs, and communicating status updates to client stakeholders.
• Implemented an employee scheduling solution for a call center by creating business requirements, developing analytics models to determine optimal schedules, and training end users, lowering annual operating costs by.
• Recognized $2.6 million in annual P&L improvements for a real estate development firm by interviewing client stakeholders and analyzing current processes to identify performance gaps and develop business improvement.
• Streamlined internal processes by creating forms and databases, and programming scripts to automate travel bookings and project staffing, expediting total task completion time by 50%.

Toronto, Canada Area

• Worked closely with 4 other students under the supervision of Professor Michael W. Carter. My projects include the following:
• Assessed operating room inventory management performance for U of T's partnering hospitals through running time and motion studies, and analyzing data, identifying opportunities to reduce inventory waste by up to 30%.
• Constructed a simulation model of Ontario’s healthcare database to examine patient flow trends and guide the Ministry of Health’s resource planning actions.

Toronto, Canada Area

• Prepared and delivered weekly global market updates to inform and educate finance related knowledge to members.
• Successfully presented multiple stock pitches through performing strategic and financial analyses of two Fortune 500 companies.

Toronto, Canada Area

• Planned, organized, and promoted University of Toronto Engineering Toastmasters’ club events while managing social media and email communications resulting in 50% membership increase.
• Enhanced public speaking abilities of 3 members by providing extensive verbal and written feedback.

Data Engineering

Diploma, Applied Data Science And Big Data

Bachelor Of Applied Science (B.A.Sc.), With Honours, Industrial Engineering

Minoring in Business