As a Technical Support Supervisor at Gale Healthcare Solutions, I have been responsible for leading and managing a team of technical support specialists to provide exceptional support to both clients and internal employees. Promoted to the position within q months of employment, demonstrating my ability to quickly learn and adapt to new responsibilities. Managed and maintained a library of technical documentation and standard operating procedures, ensuring accuracy and relevance of the information. Streamlined the documentation collection by removing redundant articles, updating existing information, and adding new articles to fill gaps in knowledge. Delivered white glove service to clients and internal employees, consistently earning high customer satisfaction scores and receiving positive performance reviews. Earned multiple pay raises in recognition of my contributions and dedication to the team and company.

As a Tier 2 Technical Support Specialist at Gale Healthcare Solutions, I provided advanced technical support to clients and internal employees, troubleshooting and resolving complex issues.Collaborated closely with the Tier 2 support team to escalate and resolve escalated technical issues in a timely manner. Demonstrated excellent problem-solving skills and a strong understanding of various operating systems, including Android, iOS, Findows, and macOS. Assisted in managing and maintaining the technical documentation and SOPs, ensuring accuracy and accessibility of the information. Provided exceptional customer service, earning high customer satisfaction scores and positive feedback from clients.

As a Level II Technical Support specialist at Coforge, I provided technical support and troubleshooting assistance to clients. Utilized my strong problem-solving skills and technical knowledge to resolve complex technical issues. Collaborated with cross-functional teams to address and resolve customer issues within established SLAs. Demonstrated excellent customer relations skills, ensuring high levels of customer satisfaction.