Nathan Locklear Email & Phone Number

Cincinnati, OH, US

Bethesda, MD, US

Provide support and level one training for properties on Marriott Business applications. Including Empower (GXP), Sales and Catering (CI/TY), Revenue (One Yield), Reservations (Marsha/High Performance Pricing), and Mobile Guest Service(Mobile key and dinning)

Hanover, MD, US

Provide support and level one training for properties on Marriott Business applications. Including Empower (GXP), Sales and Catering (CI/TY), Revenue (One Yield), Reservations (Marsha/High Performance Pricing), and Mobile Guest Service(Mobile key and dinning)

Homewood Suites Cincinnati/West Chester

Plano, TX, US

• Courtyard Lexington North
• Maintained balanced scorecard ranking top three in the region in GSS, topline revenue, GOP flow, and RevPAR index through Q1 of 2023.
• Eliminated contract labor, reaching near full employment while still maintaining brand standard procedures.
• Overcame $80,000 in unrecorded expenses from the prior year to turn GOP flow % positive for 2022.

Plano, TX, US

• Home2 Suites Lexington University/Medical Center
• Won 80K worth of corporate business while filling in for our director of sales. I evaluated displacement and client counter offers to earn this large piece of business which was our largest since 2020
• Achieved an ADR growth of 2.5% better than the comp set leveraging group business and Hilton’s Revenue system.
• Provided on property support during the hotel’s ownership change including property walks with potential buyer, collecting information for due diligence reports, and performing closing activities such as AR.

Plano, TX, US

• Griffin Gate Marriott Resort and Spa
• Completed milestone tasks as part of ownership change including property system updates and procedural trainings
• Forecasted occupancy including arrival and departure volumes weekly for the operations team for scheduling.
• Navigated standard changes throughout the covid-19 pandemic, ensuring guest and associate health and safety

Bethesda, MD, US

Griffin Gate Marriott Resort and Spa-Implemented retail software for better inventory tracking, price alignment, and improved sales.

Bethesda, MD, US

• Sheraton and Westin Crown Center
• Converted properties’ guest relations platform from Starwood’s Starguest system to Marriott’s Empower (GXP) system. Coordinated with multiple department leaders including third party engineering team to create.
• Coordinated staff training for the new Marriott Rewards program leading to a 3% increase in Intent to recommend and 6% increase in check-in score year over year.

Bethesda, MD, US

• Kingsgate Marriott and Conference Center at the University of Cincinnati
• Improved elite appreciation score year over year, finishing 2017 in the top 15 of the brand.
• Activated several revenue management based initiatives including One Yield 2.0, Bed Type Conversion, and ERS
• Used inside out coach, strengths based leadership, and efficient recruiting strategies to improved department engagement scores by over 50 points over two years.

Stamford, CT, US

• Westin Cincinnati
• Integrated new brand standards into training programs to pass every category of the Starwood brand health audit
• Managed team of approximately 50 union associates, following proper seniority and discipline procedures, resulting in zero grievances filed during my tenure.

Plano, TX, US

• Embassy Suites Cincinnati Rivercenter
• Executed the front desk side of an aggressive revenue management strategy, helping lead the property to a top 2 position in the competition set.
• Taught a Cincinnati Tourism Ambassador program to staff as part of our preparation for the 2015 All Star Game. - Improved in every category on associate opinion survey, resulting in lower turnover and improved SALT.

Bethesda, MD, US

• Residence Inn Cincinnati North/Sharonville
• Volunteered to serve as interim event specialist in conjunction with my other duties during candidate search.
• Achieved projected profit goals despite missing topline revenue in the 2nd quarter.

Bethesda, MD, US

Courtyard by Marriott Cincinnati/Covington- Engaged associates through monthly meetings, training, and other techniques, earning the highest engagement score on property. - Managed housekeeping aspect of hotel renovation project by procuring guest supplies, providing cost analysis of new linens, prepping rooms for contractors, and final setup and cleaning.

- Developed operating procedures for new management company to be in used in front of the house operations- Analyzed guest satisfaction reports for general manager and ownership to identify trends and areas for improvement

Greensboro Marriott DowntownPromoted while on task force to Executive Housekeeper.- Trained front desk agents and bell staff in the concept of aggressive hospitality and guestware computer system.- Implemented a strategic action plan that helped improve departmental GSS scores by over 20% scoring over brand average 11 times in a 12 week period.

Minneapolis Airport Marriott- Managed front desk and housekeeping functions, including scheduling, payroll, GSS tracking, night audit, housekeeping operations, and room’s inspections. - Created training materials, including a training guide and quiz to train and track progress of new hires; to be used on all future new hire

Charlotte, NC, US

Xavier University Dining (Ryan's Pub, Fresh Fusions, Xspot)Promoted from stock worker- Process on-boarding and provide orientation of new student hires- Track inventory by taking weekly counts and advising retail director on supply need - Place daily produce order by auditing the Produce Par Levels spreadsheet- Generate closing reports and make nightly.

Osage Beach, MO, US

- Participated in a rotational program working with different aspects of the banquet and catering department, including event setup, tear down, customer service and event coordination

Bachelors, Business Management, Organizational Communications

Bachelor Of Science And Business Adminastration (B.S.B.A), Business Administration And Management, General