- The main point-of-contact for issue resolution regarding the eCommerce site includes, but is not limited to product upload, pricing, inventory management, fulfillment, shipping, returns processing, and other site operational issues.- Help design and oversee Website & Marketplace CRM applications for email campaigns and design and build banner ads.- Manages product upload process to ensure products availability, pricing and tagging are accurate both directly into Amazon (FBA, FBM), eBay & Shopify.- Key person in attaining annual business plan as defined for Amazon, eBay & retail.com accounts which involve sales, terms, allowances, and profit and loss based on company objectives,- Ensures all orders go out in a timely manner ensuring we are shipping close to 95% booked/shipped rate.- Supervises Physical Inventory process and discrepancy reconciliation from an eCommerce.- Responsible for handling any fraud prevention and chargeback resolution issues.- Physical Inventory preparation, process questions and issues, customer service escalations, and site issues.- Evaluate and identify deals for external advertising.

- Responsible for product research on Private Label & liquidation merchandise that gets presented to both B2C & B2B.- Growing business year over year by managing & maintaining sales goals, pricing strategy, and inventory positioning.- Negotiate with vendors & international partners to reach minimum order quantities and meet cost targets. - Re-forecast basic sales and inventory on a monthly basis to identify risk in targets and inform open to buy. - Utilizing knowledge of trends and competitive landscape to spearhead merchandising strategies across multiple departments. - Traveled for trade shows and open buys.

Manages the daily operations for eCommerce, B2B & B2C. Responsible for maintaining the integrity of the customer experience online with the objective of ensuring expectations and service levels are met and maintained. This role also supports the physical and functional aspects of the warehouse site and supply chain while identifying and encouraging advancements in efficiency and productivity. In this highly collaborative role, it is essential that the Operations Manager balances a customer-focused multichannel experience from order processing to fulfillment, Customer Service as well as troubleshooting. - Serve as the point contact for interaction and communication between internal teams and 3rd party partners relative to ongoing initiatives, issues, and day-to-day operations for Marketing, Merchandising, Fulfillment and Customer Support, Creative Design, Analytics & Reporting, IT, and DC Inventory Management.- Supervision of operational and administrative systems on all aspects of the business.- Distributes daily reports for sales, returns proactively updates team of any inventory issues.- Hires, trains, and manages warehouse staff and seasonal temps- Supervises Physical Inventory process and discrepancy reconciliation from an Online and offline market. - Oversee receiving compliance for inbound inventory, transfers, and returns processing including eCommerce and US major retailers, inventory, import/export, and warehouse layout.- Monitor, forecast inventory level, make the purchase and negotiate pricing with suppliers domestic and overseas. - Communicate with major retailers and big-box Vendors using their MVE, API & EDI.

Now Bxpressionbeauty- Develop media plans with Brand & Loyalty Marketing departments to drive traffic, customer acquisition, and new market awareness and trends.- Responsible for utilizing segmentation strategies to improve retention, engagement, and conversion. - Create and execute marketing calendar including product launches, email marketing, social media. using Hootsuite, Mailchimp & Shopify.- Build, manage and optimize teams while operating and sustaining processes, metrics, and reporting- Responsible for advertising budget that fits the business goals and updating it at any time using Instagram, Facebook, and Google analytics.- Develop, Design, and Troubleshoots websites to maintain ensure all products and Marketplace merchants are correctly displayed and optimized on our website.

Manage E-commerce channel performance metricsPerform day to day task revolving around e-commerce operations including daily communication within cross-departmental and also external parties.Review vendor documentation for accuracy and communication/follow-up on discrepancies.Develop and adhere to established KPIsPrepare detailed reports of workflow research and improvementsDevelop workflows to streamline processes.Conduct meetings with channel operations to discuss any operational issues, initiative and fulfillment performanceReview and manage shipping lead time and delivery time performance and work with respective team Internal and External (Channel and FedEx/UPSAssist with warehouse operations matters and act as the middle person for communication with the warehouse in understanding the issue and communication with other teams.Daily communication with various internal teams (fulfillment, customer service, warehouse, logistics, finance, e-commerce,)Assist with customer service operations matters working closely with Customer Service manager and leads in process streamlining and alignmentAssist in process improvement and documentation across the organization

esponsible for supporting end to end setup of all products for the site, including but not limited to administering photo shoots for image production, confirming site inventory, product image and copy audits, updating filters, coordinating copy, product data uploads, reviewing default colors and categories, style activation, sequencing, site QA to executing product discounts and eventual deactivationMaintain and sequence website daily using customer-first mind set and collaborating with merchants and marketing on product performanceUtilize web analytics to provide reports on category performance / navigation performance / and overall funnel reporting to drive consistent updates to site to improve conversion and sales, monitoring website to report any issuesCollaborate with brand merchandising on reviewing PLP images before launch, flagging any corrections to appropriate teamsResponsible for approving and publishing product reviews in a timely manner

Pick and pack ordersManage and maintain the inventory located within the warehouseRepresent the brand and troubleshoot internal and external customer issuesEnsure all packing supplies are available and stocked at all times; proactively communicate when supplies need to be ordered

Provide efficient, concise, meaningful customer support through email, phone, and web.Implement long-term strategy and execution to drive the E-Commerce business while ensuring a best-in-class customer experience.Maintain & optimize the marketplace content including new opportunities for onsite categories or collections and manage in accordance with SEO indicators.Deliver overarching go-to-market strategy for new product launches, including engaging site content.Track analytics, assess campaign effectiveness, and recommend optimizations based on performance.Stay up-to-date and report on E-Commerce trends including sites, merchandising tools and applications from key competitors.Leverage consumer insights to drive opportunities

Responsible for coordination and distribution of product content for the online marketplace channelsMonitor all marketplaces daily to ensure partner metrics are on track.Maintain and distribute inventory reports for marketplace partners.Participate in online strategy development with eCommerce Manager and marketing team.Track, analyze, and report on ecommerce performance metrics, sales, competitive listings, and pricing.Continually research, identify and onboard new ecommerce channels.Photograph e-commerce in studio setting and on location. On still.Occasionally create lifestyle sets that group similar products into an inspiring photo for secondary imagery or social mediaProduce digital images that can be quickly edited and made web-ready

Photograph and create sales listings for computers, laptops & parts for sale on EbayHandle inbound emails and customer support calls.Miscellaneous administrative tasks related to online salesPick and pack all assigned orders, dailyApplies shipping labels and prepares packagesProvides other warehouse support as required