• Analyze large datasets to detect patterns, anomalies, or gaps in current reporting• Bridge data from multiple sources to present a clean, unified, singular visual on current state metrics• Collaborate with development team to identify errors, and improve efficiencies in delivery of data to stakeholders• Increase automation and self-serve abilities to reduce reliance on outdated and risk-heavy solutions

• Manage team of developers in effort to transform manual, monthly Excel reports into automated, interactive dashboards in Tableau• Delivered over 25 dashboards around KPIs to aid lines of business in monitoring data concerns for their area• Designed model that became the guide for tracking enterprise-wide SLAs around data concern remediation• Member of hyper-focused SWAT team, created to respond to ad-hoc, urgent queries from government agencies (FRB, OCC) as well as internal audit regarding data concern remediation activities• Act as point of contact for identifying root cause of data irregularities in reporting• Prioritize team activity using project management software, Jira• Prepare slide decks detailing a variety of metrics to be presented to senior leadership team

• Operated reporting department independently for six months during staffing shortage• Acted as SME and administrator for primary reporting application, IBM Cognos• Maintained over 200 scheduled events for multiple business units• Leveraged Alteryx to begin process of transitioning reports from Cognos into PowerBI dashboards• Created custom dashboard to monitor and track bank wide KPIs for digital channels such as mobile enrollments/activity, online banking activity and e-statement enrollments• Conducted gap analysis of existing incentive tracking process for loan officers and co-produced custom solution• Led project for rollout of new workflow management software. Designed, tested, implemented and provide continuous support of workflows for loan renewals and outgoing wires• Worked with numerous third parties to create data extracts and ETL processes to load data into applications, such as CASH Suite, Abrigo/BAMPlus, ALCO, CECL and Verafin• Leveraged PowerQuery to create a custom credit card transaction trend analysis for Financial Investigations team• Member of Project Oversight Committee, Data Governance Committee and project team for data warehouse implementation• Managed tickets as Administrator for department’s use of KACE ticket tracking system

• Served as System Administrator for the STOC (Systematic Tracking of Collateral) application• Resolved software issues encountered by business units• Managed relationship w/vendor in Ireland for support/project situations, including negotiation on statements of work• Worked closely with technology team to create ETL processes and data extracts to go in/out of the application or to integrate directly with other applications• Functioned as lead for multiple large-scale projects, including transfer of collateral data for M&T’s acquisition of Hudson City Bank• Used tools such as MS Access, Oracle Business Intelligence, Crystal Reports, ETL and data mapping both for troubleshooting and improvement of application• Functioned as liaison for my application on bank wide initiative to centralize data in the Enterprise Data Warehouse• Employed Combined Project Methodology, a hybrid of both Waterfall and Agile techniques, to lead projects through SDLC

• Served as lead for testing on projects meant to improve the Retail Credit Card platform.• Leveraged HP Service Manager and Quality Center to track test cases, defects, and support tickets• Led initiative to improve tracking of funds by re-organizing general ledger tables in TSYS application• Provided data analysis, trend reporting and pivot analysis for senior management and internal department training• Successfully implemented improved Card Compromise process, mitigating risk for both bank and customer

• Maintained Retail Credit Card platform, including but not limited to: balance transfers, finance charges, cash advances, manual payments, reconciliation of general ledger accounts, refunds• Performed extensive regression testing and general ledger analysis following acquisition of Wilmington Trust