Nathan M. Email & Phone Number

San Diego, Ca, Us

Carlsbad, California, United States

- Bug Bounty Program Manager - Designed and implemented Lambda functions utilizing Python scripts to automate and monitor the management of IAM user access keys.- AWS ECR Vulnerability Management by configuring Cloudwatch triggers to alert upon detection of critical vulnerabilities in AWS ECR.- Integrated Ezoic with Jumpcloud to apply MDM security policies to Windows and MacOS devices. Powershell and Bash scripting.- Utilized Wazuh as the primary SIEM tool for monitoring endpoint and cloud security.- Implemented security awareness training and internal phishing campaigns using KnowBe4 to decrease the organization's phish-prone percentage.

Carlsbad, California, United States

Knowledge of scripting (PowerShell and Bash)Understanding of Sender Policy Framework (SPF),DKIM, and DMARC recordsExperience with federation/authorizationprotocols. (SAML SSO, SCIM, RADIUS AUTH)Improved User Lifecycle Management.Monitoring computer networks and systems for securityissues. Admin for 350+ users on Jumpcloud, Google Workspace, and Slack.Configure and maintain policies for endpoint security.(password, MFA requirements, Windows, and MacOS policies)Understanding of firewalls, SIEM, antivirus, and IDS/IPSconcepts.Setup the ticketing system for our IT team.Resolve all escalated tickets.Control Identity and Access Management for users.

Key Responsibilities - Manage our Windows Server 2019 in AWS creating, deleting, and resetting user passwords.- Setup Network Policy Server in Windows Server 2019 to connect to our Cisco Meraki network for RADIUS authentication.- Write Powershell and Bash scripts to automate tasks for our machine deployments. For Windows and Mac.- Configured Linux BIND DNS Servers to selectively forward DNS requests.- Use SmartDeploy to create virtual Windows Images for deployments.- Google Workspace and Slack Admin, manage accounts for 200-300 users.- Responsible for maintaining and upgrading our office computers and networks, as well as fixing issues for a fast-growing company. - Give support via phone, web, email, chat and other channels as required, supporting Windows 10, Mac OSX and Linux desktops and laptops and also the local office networking.- Procure and configure desktop hardware to support the office staff, and maintain an inventory of equipment- Provision services and create accounts for new employees and address issues for related services- Respond and resolve internal office service issues and requests- Repair or replace office equipment as necessary, including coordinating with vendors- Provide technical support across the company, in person, phone, chat, or video.- Excellent organizational and problem-solving skills- Great communication skill with both technical and non-technical people- Experience with Windows, OSX, and Linux environments- Basic networking knowledge, TCP/IP, DHCP, DNS, VPN, Wireless

Carlsbad, California, United States

Key Responsibilities- Maintain a positive attitude at all times- Shape the best possible customer experience for every single customer- Actively listen to customers, understand their issues, and communicate resolutions effectively both verbally and written.- Display knowledge through effective problem-solving that could require resourceful, conceptual thinking.- Work well under pressure with the ability to be patient and empathize with customers.- Assist clients with technical support and customer service related issues via phone, chat, and email.- Multi-task (phone, email, chat, projects) while remaining detail-oriented.- Identify and escalate priority issues per customer specifications.- Document customer interactions and knowledge solutions in Zendesk / ticket system.- Quickly learn new software, hardware, and related concepts.- Cloud services deployment, support, and troubleshooting.Network Connectivity Troubleshooting through the use of Windows and Linux network diagnostic commands (i.e. Traceroute, NSLookup, ipconfig, telnet, ping)Remote Desktop Support using TeamViewer and Median CoBrowser