Nathan Hogan Email & Phone Number

Marlborough, Massachusetts, United States

• Consults with stakeholders to analyze, define, and prioritize business requirements and user stories for IT eCommerce projects in an agile environment using Scrum methodology.• Performs system configuration tasks to support the creation and maintenance of eCommerce marketplaces.• Aligns resources and allocates work accordingly for the successful execution of IT projects

• Served as the client contact for multiple utility incentive and eCommerce programs, ensuring client energy saving programs were successful.• Worked closely with Data Processing, Program Support, Customer Service, and Finance to ensure all program rules were adhered to, programs were within contractual SLAs, and customer inquiries were resolved.• Helped lead a yearly System and Organization Controls audit, working directly with an independent auditor to ensure that companywide SLAs, security, and policies were within compliance.

• Worked with Program Managers to ensure customer escalations were resolved and program extract files and invoices were delivered to clients on schedule.• Developed a centralized Program Guide document to assist the entire Program Support team with billings and invoices.