Nathan Mapp Email & Phone Number

Port Coquitlam, Bc, Ca

Vancouver, British Columbia, Canada

• Deliver comprehensive IT support for all students, employees, and faculty across multiple BCIT campuses, including Downtown, Aerospace Technology, and Burnaby, ensuring uninterrupted technical operations.• Implement large-scale PC rollout and configuration procedures using customized UEFI boot images, leading seamless deployment across diverse environments and improving system efficiency.• Manage incident tracking, escalation, and service asset management through Cherwell and ServiceNow, ensuring the prompt resolution of technical issues and maintaining service continuity.• Administer multi-factor authentication (MFA) via Microsoft Entra ID (Azure AD) to secure user access, while executing complex network troubleshooting, testing, and maintenance to sustain high system performance.• Provide Tier 1, 2, and 3 troubleshooting support across hardware, software, and networking layers, delivering expert resolutions for diverse technical challenges.• Oversee inventory management and inter-campus shipping logistics, managing shipment manifests, and coordinating the secure and efficient transfer of equipment between campuses.• Spearhead workstation deployment and re-imaging, specializing in Windows and MAC environments, contributing to enhanced system reliability and user productivity.• Led a major project to replace 1,000 workstations, overseeing all stages from setup to inventory updates, ensuring minimal disruption and adherence to timelines.• Address audio-visual system issues, including sound systems and projectors, ensuring proper functionality for classrooms, labs, and events across campuses.• Perform general hardware maintenance, proactively addressing potential issues and ensuring all campus hardware is operational, up-to-date, and optimized for performance.• Develop comprehensive training manuals and deliver onboarding sessions, ensuring new employees are well-versed in IT protocols and operational processes, contributing to smoother transitions.

Burnaby, British Columbia, Canada

Implementing rollout and configuration procedures for new PCs using customized images via UEFI boot.• Providing Tier 2 troubleshooting support for hardware, software, and networking issues, ensuring efficient resolution.• Managing inventory and disposal processes with meticulous attention to detail.• Developed employee training manuals to facilitate smooth onboarding and enhance operational proficiency.• Performing routine maintenance on printers and delivering comprehensive software/hardware presentations to orientate new users effectively.

Canada

General Management over various game times, team rosters, equipment inventory and scorekeeping

Bachelor Of Technology, Digital Forensics & Cyber Security

Diploma Of Education, Computer/Information Technology Administration And Management

Activities and Societies: Volleyball• CISA 1310 Network Essentials • CISA 1320 Desktop Support & Maintenance • CISA 1330 Windows Server.

Diploma Of Education, Computer Systems Networking And Telecommunications

Diploma Of Education, Science, 3.6 Gpa

High School Diploma, Science / Information Technology, 3.75 Gpa

2016-2021