Nathan Shepherd Email and Phone Number

Solving complex client device problems while being reassuring and answering all concerns with regards to data security and privacy. Managing workload and client expectations to create a seamless experience from point of contact to ongoing support after return of the device.Proficient in Windows, Android, MacOS and iOS; obtained certificates to become an Apple Authorised Technician.

Giving quality and tailored advice to customers regarding which products would be best for them as well as being able to justify and explain the reasons why.Maintaining a professional and courteous manner while speaking to a wide variety of customers, often in a busy and fast-paced environment.

Ski and snowboard repairs technician

Triaging patients in need of social care to facilitate discharge into a social setting. Creating and maintaining databases to generate analytics and metrics to identify areas needing attention and improvement.

Worked as part of a multidisciplinary team to help support patient care and discharges from the ward, keeping an up-to-date and accurate record of admitted patients on multiple databases.Handled confidential and sensitive information, either by telephone or in person, whilst adhering to the Data Protection Act.