Nathan Marshall Email & Phone Number

United States

Wisconsin, United States

Project based role focusing on service delivery optimization across the DI/PCS/HTM businesses. Currently working on Field Administrative work streams and dedicated workforce projects.-Program Leader – Field Engineer Imaging Install Support. Lead FE administrative support team focused on reducing FE admin hours. Variable Cost Productivity (VCP) savings of $1M annually.-Identified and educated HTM/Tech Support best practices including SIMS, Email depot requests forRMA/Updates, call center best practices which reduced wait and repair times 25% for HTM business.-Partnered with HTM business to create and implement install base related processes which have improved the site enter process by reducing inaccurate billing and improving PM scheduling and liquidation transfer to PCS business.-Helped launch anesthesia first look training for HTM team which reduced the need for HTM to rely on both PCS tech support and field service to resolve equipment issues.

Madison, Wisconsin Area

Coordinated resources to achieve goals with timely and cost-effective strategy. Most notably a 200 site software coordination and installation for GE Healthcare’s largest customer.-Led and assisted in daily operations across multiple markets with 6 total Market Service Directors(MSD). Decreased inventory reserve risk by 40% over the prior year.-Developed, led, and executed daily/weekly/monthly metric targets and reported consistent timely results to field leadership and FE teams.-Developed and implemented processes. Supported MSDs in the strategic planning of workforce, equipment, and other resources. Collaborated in development of daily debrief dashboard driving down overtime 10% while improving debrief accuracy.-Partnered with cross-functional teams to create PCS open box failure workflow process increasing visibility, reaction time, and reducing OBF replacement ETA by two weeks.

Wauwatosa, Wisconsin, United States

Managed day-to-day Territory Management and Customer Master operations with four direct reports. Lead account cleanup effort remediating 50k accounts.-Worked directly with sales and operations leaders to implement territory coverage changes. Oversaw yearly territory realignment which included updating over 1M account team records.-Cross trained, developed, and mentored current/new employees.-Worked cross functionally to improve current tools (EDR, TM/Sales Workbench, Support Central Workflows, etc.).-Supported quarter close activities to ensure timely and accurate account team changes and account creation.-Worked as liaison with downstream system owners who consume territory management data (Sales Resource Optimization, Variable Compensation, Commercial Ops., Finance, and Field Sales).-Assisted with future territory/account management strategy.

Wauwatosa, Wisconsin, United States

Managed HQ contract operations from inquiry to remittance for GE healthcare’s largest service contract portfolio. 14 direct reports.-Led training for new and current Order Management team members. Owned/maintained SOPs.-Analyzed metrics to ensure order quality and team efficiency.-Managed relationships between OM team members, leadership team, field teams and other cross functional HQ teams.-Ensured accurate and timely progression of orders from order entry to transfer/revenue recognition through use of various reporting tools and op mechs.-Additional responsibilities included acting as process leader for these areas: hourly billed service special rate maintenance, eNPS, warranty, SOX policy, and parts discounts.

Wauwatosa, Wisconsin, United States

Owned backlog management of service contract loading into service tool(Siebel).-Resolved escalated issues across the service business to ensure timely contract loading, revenue recognition.-Provided product and business support to fields sales team.-Collaborated with peers across P&L order management teams to execute multi-business deals.

Wauwatosa, Wisconsin, United States

-Loaded Imaging service contracts into Mainframe.-Audited service contracts to ensure accuracy of contract entitlements and contract billing.-Siebel Beta Tester.

Madison, Wisconsin Area

-Customer Support-Technician/Depot Repair setup-Siebel, Oracle, Call support

Bachelor Of Science (Bs), Organizational Communication, Public Relations

Activities and Societies: Public Relations Committee, Student Services

Associate Of Science (A.S.), General Studies