Nathan Marshall Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

At EdSmart, I owned the responsibility for customer satisfaction, engagement and maximising revenue opportunities from the customer base via renewals, upsells and professional services.Responsibilities:- Drive renewal and upsell strategy and own the revenue budgets lines for existing customers- Manage Customer Onboarding and periodic Customer Health Checks- Coordinate Customer Training, both onsite and remotely via webinar- Engage with the Product Management team as the customer advocate to the product roadmap- Apply technical expertise to the customers using various technologies to inform decisions - Field emails, support ticket and calls and communicate the status update with the customers - Oversee the Support and Success teams to create incredible customer experiencesFurther, I successfully created and implemented a detailed 2021 Customer Success Plan to help align EdSmart to aim for insanely successful customers, and aligned the team to strive to achieve this.

Melbourne

• Account managing onsite app technology for all APAC region (Customer Success) • Full post-contract life cycle support (onboarding, on site support, event reports) • New Business conversion from 20% to 60% through increased sales involvement • Building strong relationships with clients to deliver an exceptional experience

Melbourne, Australia

Melbourne, Australia

• APAC Customer Support Team Leader • Regularly leading company metrics (Net Promoter score + response rates) • Recruitment, technical training, and onboarding of new staff across APAC office

Melbourne, Australia

• Full service account management for major clientele (AFL / GVT etc.)• Budget development, timeline creation, concept development• Prize fulfilment and coordination for nationwide football prize pool

Melbourne, Australia

Upon deciding to specialise my studies in marketing, my role at Tough Mudder transitioned from Operations to marketing. This role gave me the responsibility of increasing participating numbers at events through the use of unique and customised offers, social media and general communications with current and lapsed participants, pushing the Repeater Program and other various event offerings to encourage registrations.This role taught me the steps in the planning, rolling-out and implementation of a marketing program with the direct intention of creating a great event for all involved, creating great value for both the participant and Tough Mudder as an organisation, whilst also delivering the best event possible.My role on event weeks were to direct and manage the registration of 4000-13000 participants over two days depending on the event, dealing with regular but critical technical issues and overcoming these with quick-thinking alternative options. At the Sydney 2014 event (one of the biggest of the year), I was also the Sponsorship/Marketing coordinator, ensuring that all sponsors activations were delivered as expected, liaising with a variety of sponsors such as Bosch, Coates Hire, Garmin, Mazda, Mazda, Muscle Milk, Toohey's Extra Dry, Soldier On, as well as local community organisations. It was a big role that stretched me and taught me a lot about stakeholder and time management in a high-pressure event scenario and set me in motion to professional project management.

Melbourne, Australia

The dynamic nature of this role meant working with the Operations Manager to secure and deliver to site the necessary equipment and supplies for the first two Tough Mudder events of the 2014 season.I have been involved in sourcing standard items and ordering custom-made items to suit specific needs. The role allowed me to solve problems in event delivery. This included sourcing over 1000 elastic bands to distinguish finishers and other patrons at Melbourne 2014 - a concept which was rolled out world-wide in all TM events until a more sophisticated system was brought in by management - a great and cheap solution to a small but critical problem. I also coordinated the office/file management and organised the thousands of waivers and headband/tshirts at our storage site in Melbourne. Additionally, I managed the Tough Mudder Repeater Program, sending headbands across Australia to repeat participants and managing the large database.

Bachelor'S Degree, Business (Sport Management And Marketing Double-Major), Distinction (Honours)

Activities and Societies: DUSSC (Deakin University Sport Studies Club) - 2013

Study Abroad Program, Business/Commerce, General, Sport, Psychology, Marketing.

Activities and Societies: Global ExperienceSemester long study abroad representing Deakin University.

High School, 80-85 Atar

Activities and Societies: Sports House Captain, Photography Club