Nathan Mashuda Email & Phone Number

Mechanicsburg, Pa, Us

Mechanicsburg, Pa, Us

•Monitor Managed Systems for faults/alerts and triage priority customers incidents •Provide technical support for telecom transport services T1, DS3, Fiber, and Ethernet facilities.•Coordinate with internal and external clients in troubleshooting issues pertaining to our SD-WAN, MPLS, Internet, VoIP, and managed services.•Fulfilled customer Move, Add, Change Requests to deployment’s NIDs or SD-WAN solutions (Cisco Viptela, Barracuda, VeloCloud, and Fortinet)•Perform initial troubleshooting on core internet routes on technologies such as VRFs and BGP

Harrisburg, Pennsylvania, United States

• Configure Cisco, Meraki and HP switches to provide network connectivity for VoIP, Access Points, TV, and more• Troubleshoot networking issues client connectivity, DHCP, VLAN, DNS, NAT, VPN, Access Control policies• Troubleshoot, ensure proper channel planning and remediate Ruckus and Meraki wireless networks using tools such as heat map coverage gathered via Fluke AirMagnet software• Troubleshooting of escalated trouble tickets, report on and escalate appropriate issues to NOC Manager• Coordinate upgrades, cutovers and maintenance with clients, field engineers, ISPs and other vendors• Remediate substandard networks to bring them above brand standard scores• Creating training and standard operating procedures documentation for troubleshooting customer networks•Training new and existing Help Desk and NOC agents

•Responsible for installing and repairing data cabling for cat5 and cat6 infrastructures , Installing and troubleshooting network switches (Cisco, Meraki and Aruba), Access points (Ruckus and Meraki), Cradlepoints, and routers for commercial settings.• Correspond with coordinators/local managers and essential information for the scope of the project.• Work with Project Coordinators to meet benchmarks for customer installations

Camp Hill Pa

•Responsible for the administration and support of the core and ancillary systems•Created and maintained incremental reports based upon internal requests•Work with project teams to deploy and map business process for new technology initiatives

Harrisburg, Pennsylvania Area

•Responsible for monitoring, remote configuration, process documentation and troubleshooting of escalated trouble tickets, report on and escalate appropriate issues to divisional level contacts •Coordinate upgrades, cut-overs and maintenance with clients, field engineers, ISPs and other vendors•Remediate substandard networks to bring them above brand standard scores

Sacramento, California Area

• Installed Data cabling, management for commercial and state settings• Installed cameras and network devices• Answered customer questions and provide additional information as needed

• Responsible for troubleshooting hardware, software and network operating systems • Educate workforce about potential uses of existing technology• Provide individual training and support on request for customers and internal staff. • Maintain current and accurate inventory of technology hardware, software and resources

• Performed troubleshooting of hardware, software, and network operating systems• Installed and configuring network equipment• Set up and installed new workstations and user accounts and services

York, Pennsylvania

• Responsible for the strengthening, configuration, deployment, and support of the office’s technology infrastructure, updated images and information within the company website and created a backup NAS for all critical digital records and files • Created and maintain the Virtual Server and VDI configurations supported users’ devices: computers, macs, iPad, and iPhone, peripherals, printers, software, and security certificates • Managed the company e-mail services with the service provider and support removal, addition, access and configuration of the e-mail services • Created and document standardized IT procedures and processes• Researched, contacted and created relationships on the company’s behalf for vendor software and hardware solutions to be tested internally within our company’s lab before being deployed in a solution at a customer’s site

• Lead the department and promoted a culture that consistently exceeded customer & company expectations• Provided feedback and training to all Copy & Print associates to build teamwork, reliability and capability • Accepted personal accountability for the retention, development and performance of the CPC team • Collaborated with General Manager and Sales and Services Manager on a Business Discount Program

• Maintained computers: hardware, software and network, prepared new devices for use in both production and office environments

York, Pennsylvania Area

I was responsibly for the sub assembly and quality checks of the received components for gross obvious defects for Harley-Davidson motorcycle components.

Bachelor Of Science - Bs, Information Systems Technology

Web Development And Design