Nathan Masucci Email & Phone Number

Carmel, In, Us

Operations and Data Analytics Manager for a fast growing SaaS Scheduling, Forecasting and Workforce Management application.- ROI analysis for potential clients- Data Analysis on internal operations- Machine Learning and batch predictions- Operations and client support- SFTP, API and file integration management- Facilitator of sales, ops and product to ensure alignment- Ad hoc analysis and support

Deerfield, Il, Us

- Labor Management Analyst bridging the gap between the technicalities and data of a Labor Management System with different groups and stakeholders amongst Walgreen's supply chain. - Assist with the development and implementation of user acceptance testing strategy and documentation.- Identify operational opportunities to recommend and implement strategies to resolve opportunities identified. - Analyze work force trends and make recommendations to achieve optimal flow and cost savings. - Perform system analysis network-wide to ensure proper functioning of systemic configurations. This includes setting up and deactivating user profiles, watching for and correcting systematic errors, working with system configurations, submitting tickets, and working with partners to successfully resolve systematic issues. - Work with engineered labor standards; create, validate, and update as needed. - Design warehouse maps and job code characteristics within Blue Yonder.- Mine, Analyze and report on data impacting program costs, savings, and performance, identify issues and find solutions through data investigation, analysis, and evaluation using Excel, PowerBI and Blue Yonder reporting tools.- Experience supporting multiple sites remotely and locally, being a primary support for individuals in all levels of the organization. This includes coordinating and streamlining communications and reporting as well as conducting end user training and post-implementation support. - Completed Training in Walgreens Lean Six Sigma Green Belt program. - Primary Trainer for new-hire analysts – Designed the official on-boarding training material – Successfully trained multiple analysts. Continuously work with seasoned analysts to refine best-practices for position efficiency.- Develop and maintain detailed documentation and reports for the Warehouse Labor Management System and Blue Yonder Incentive Pay systems.

Deerfield, Il, Us

- Oversaw twenty or more team members on third shift in multiple distribution center functions that included shipping preparation, reverse logistics, receiving of internal and external inventory, and split case stock.- The main objective was to remove barriers of team members in all job tasks while ensuring safety, quality, and performance of the workforce. - Adhered to the manpower plan for all staffing needs, which included projecting, managing, and reporting to the daily staffing budget, with the main goal of maximizing productivity while minimizing costs. - Responsible for all team member training and cross-training by utilizing Standard Operating Procedures, Lean Tools and other training documentation. - Used several manager techniques in a fast-paced environment and prioritized proper coaching and documentation to comply with Walgreens management standards while bringing out the best in employees.- Enabled the team to problem-solve utilizing several common problem-solve techniques including root-cause analysis, 5 why, Fishbone Diagrams and benefit-effort grids.- Partnered with DCSs of 3rd shift for all training material, as well as took on additional roles to ensure Team Member adherence to OSHA training, Engagement and Food Safety Food Defense initiatives. - Reported directly to the Inbound/Outbound Manager where we discussed long-term plans that would play a role in several initiatives within the day-to-day operations.- Worked primarily with Excel, Dematic systems and AS400 System and Query language to build all reports while utilizing several reporting tools including Power point for presentations of findings.

Deerfield, Il, Us

- Wore several hats which included overseeing the receiving, putaway, stocking, as well as split case picking operations on multiple shifts of twenty plus team members in a fast-paced environment. - Primarily focused on the safety, quality, and productivity of staffing with specific supervisor goals focused around obtaining Key Value Indicators (KVIs) and staffing budgets. - Utilized Microsoft Excel and Access in conjunction with AS400 to staff, analyze and report daily operation metrics. - Trained and coached while removing barriers to ensure team members were meeting and exceeding expectations. - Connected and established trust to with team members which led to successful changes. - Prioritized cross-training that led to higher utilization of staff as well as lead as led to several high-quality temporary workers to have been hired full-time. - Participated with the Engagement team, which is a program in distributions that bring about enjoyable activities for Team members as well as raising money for several organizations including: the Covenant House of Florida, The Harbour House of Central Florida as well as the American Heart Association. - Awarded Winner of the Corporate Social Responsibility award by my peers and Team Members for my involvement with the Covenant House.- Worked with process improvement engineers to analyze and problem solve several barriers within the distribution center to increase safety and efficiency.- Participated in several LEAN initiatives as well as helped to train Team Members on problem solving tools to better maximize diversified minds and thought. - Followed OSHA safety guidelines to ensure the safety of team members and reported any incidents through OSHA Process Maps.

Fort Lauderdale, Florida, Us

Volunteer on a weekly basis to help in a variety of different functions, including the re-establishment of men's group, working with youth and assisting with miscellaneous functions.

Carmel, In, Us

- Top performing manager of a retail location, helped to turn a store from a low-box, low profit store in 2015 into a top performing store by the end of 2017. - Saw 314% growth in profitability as well as 128% growth in devices sold from December of 2015 to December of 2017.- Hired and trained multiple highly success team members that ended up leading the district in multiple categories, including profit and boxes sold. - Utilized data analytics and employee performance forecasting along with Earn the Right sales techniques to train employees and promote healthy, ethical competition within a store environment. - Helped employees create action plans to help TMs understand where they stood and what they needed to do to hit their targets, including the creation of Lead measures that enabled positive habits as well as lag measures. - Prioritized communication with Team members and customers to confirm alignment.- Created and performed to profit/loss reports, designed, and implemented action plans for areas of opportunity within the store and assisted with the development of other managers while aiding the district manager with any district needs/asks.- Worked in several locations across Florida for district to meet staffing needs. - Followed strict Verizon and TCC customer data governance policies to ensure customer data safety. - Handled escalated customer concerns with active listening and empathy which resulted high customer satisfaction and retention. Achievements*Store produced highest gross profit ever in October, November, and December of 2017 with December achieving its first ever $45k+ month. *Recipient of 2 awards (Win Pins) since August for Store Sales Performance Excellence and Driving the business.

Rocky Hill, Ct, Us

- Top performing store manager of a retail location, helped to turn a store from a low-box, low profit store in 2015 into a top performing store by the end of 2017. - Saw 314% growth in profitability as well as 128% growth in devices sold from December of 2015 to December of 2017.- Supervised day to day activities of a cellular retail store including the monitoring of personnel, profitability and inventory. - Handled most employee resource efforts including the hiring and letting go of employees, and monitoring employee hours and usage to meet customer needs.- Trained employees then created, and reviewed action items for all employees based on job performance, knowledge gaps and customer opportunities.- Handled escalated customer concerns with active listening and empathy which resulted in high customer satisfaction and retention. This included following up with customers to maintain communication alignment. - Work with customers and fill in as sales rep when needed. Demonstrate strong ability to close sales.- Created store orders based on trending sales and promotions while maintaining within budget. - Completed routine inventory counts and inventory reconciliations. - For technical competencies, Used Cellsell thin client and RQ4 as a CRM, POS, and Inventory Management system to complete on the job functionality. Performed most Verizon task's using eRoes. Performed technical support on all mobile OS systems, including Android, iOS, Windows, and Blackberry.- Oversaw two locations, both St. Cloud and Apopka for an interim basis of 4 months.

Connecticut, Us

- Supervised day to day activities of a cellular retail store. - Saw considerable increases in profit through out 2014. - Monitored personnel, profitability, and inventory. This included hiring and letting go of employees, monitoring employee hours, - Set prices on store products and maintained inventory levels to match store sales revenue. - Performed cost accounting and inventory cost reconciliation to match warehouse statements. Analyzed costs and trends and ordered based on findings. - Created action plans for improvement on all facets of an employee’s job, which included monthly reviews and highlighting future opportunities. - Handled all escalated customer issues, complaints as well as followed up with customers to ensure customer satisfaction.- Created and executed outside marketing campaigns to increase customer and business foot traffic. – Designed reports using Microsoft Word and Excel, which were done to review employee and store growth. - Technical competencies included using Cellsell thin client as a CRM, POS, and Inventory Management system in order to complete on the job functionality. Used ERoes, Verizon’s internal device purchase database. Performed technical support on all mobile OS systems, including Android, iOS, Windows, and Blackberry.

Rocky Hill, Ct, Us

- A top Sales Representative with an emphasis on ethical customer service and support.- Educated customers on Verizon Wireless products and services. - Asked questions and provided key solutions to customer needs. - Responsible for hitting personal sales targets and quotas in a commissionable role. - Key holder and cash handler. - Cold-called customers and establish rapport over the phone. - Performed cost accounting and inventory reconciliation to match warehouse statements. - Execute outside marketing campaigns to increase customer traffic. - Worked with businesses to increase store B2B sales and marketing. - Used Cellsell thin client as a CRM, POS, and Inventory Management system in order to complete on the job functionality. - Performed most Verizon task's using eRoes. - Performed technical support on all mobile OS systems, including Android, iOS, Windows, and Blackberry.- Led Android, IOS and Windows Mobile phone trainings for interested customers on a routine basis.

Computer Science

Diploma, Honors/College Prep