Nathan Mcclora Email & Phone Number

Tampa, Florida, United States

Provided technical support to our HCPS customers from first level to intermediate level via phone, email, monitoring notifications and ticketing system, for all portions of the HCPS network and acts as an initial point of escalation. Utilized Solar Winds to monitor and manage network nodes.Performed "on-call" duties as required, responding to certain types of after-hours customer issues. Toned out cables, troubleshooted ports, and restored appropriate devices online. Connected new ethernet cables from UPS to newly installed switches and documented switches and port numbers.Utilized ticketing system to document troubleshooting steps, resolutions [Freshworks]. Performed port migration from old devices to newly installed switches.Racked and powered UPS devices, including lifting and mounting equipment weighing 50+ lbs.Utilized SSH/Putty to access & configure routers/switches remotely. Proficient in configuring ethernet cabling.Experience with racking, stacking, and powering of switch devices.Proficient in cable management techniques.Conducted behavior professionally and ensured devices are fully operational before leaving the site.

Responsible for overall support of the Windows systems and network infrastructures of hosting environments [PAC Administration]. RIS/PACS user account maintenance [password resets, permissions, etc.]. Troubleshooted GE PACS/AMBRA/CANDELIS applications for small to mid-ranged hospitals. Troubleshooted application errors, implemented SSL certificates, managed Windows 2012 servers for 40+clients. Basic SQL/Sybase database queries. Reinstalled client software on end user workstation. Assisted with the administration of Active Directory, DNS, VPN, and other network services. Experience with ticketing systems and IT service management tools to track and resolve technical issues [AutoTask].Conducted diagnostic tests on the communication between computers, routers, modems, and servers.

Tampa, Florida, United States

Implemented efficient troubleshooting techniques for networking issues, resulting in a 30% decrease in average ticket resolution time and enhanced user satisfaction. Utilized Solar Winds to monitor and manage network nodes.Monitored data center infrastructure and security through SolarWinds. Detected and investigated all infrastructure alerts and escalated to appropriate personnel as necessary [SolarWinds]. Performed hardware maintenance updates and troubleshot layer 1 network issues. Expedited Internet Service Provider [ISP] service calls to client sites across the country. Developed and updated processes and procedures and posted updates on department intranet [Autotask]. Used ticketing system [Autotask] to update information regarding the progress of each call. Provided technical end-user support [Help Desk].

Tampa, Florida, United States

Responded to customer inquiries and issues via phone, email, or chat [Help Desk]. Performed troubleshooting/configurations on network routers and modems. Troubleshooted residential routers for Spectrum customers across the nation. Utilized Spectrum proprietary software to pinpoint network issues. Scheduled dispatch appointments with third party vendors to troubleshoot network equipment. Provided accurate and clear information to customers regarding products, services, and technical support. Troubleshooted and resolved basic issues related to hardware and network connectivity.

Bachelors Of Science In Network Engineering And Security, Information Technology, 3.0

Will eventually acquire the following certifications once program is completed: CompTIA A+ [Acquired] CompTIA Project+ CompTIA Cloud+ ITIL.

Bachelor Of Science - Bs, Economics