- meet weekly with chapter leaders (president,VP) to cover chapter KPIs- communicate strategies to BNI members regarding growth and member retention - audit to ensure members maintain bni code of ethics and values

• Top Producer/All Star for company• Manage and train new relationship managers• Prospect for new business, creating leads based on location, competitor market share and area• Apply consultative sales approach to uncover and address business needs• Present value proposition, develop financial analysis and close sales with clients• Continue education with Sales Training and Technology• Utilize my Business to Business experience in order to grow market share and territory and build book of business• Grow and develop a network of sales professionals that are an extension of my referral networkServices offered: Payment processing of credit/debit cards and checks, payroll and HR solutions, ecommerce

Team leader duties:● Conducted sales training: teaching best practices, procedures and sales strategies toachieve sales quota surpassing results● Leading morning and afternoon meetings regarding sales strategy and daily resultsincluding how to optimize productivity● Developed team communications and presentations for sales meetings.Sales consultant duties:● Deliver the value proposition for AMEX corporate accounts tailored specifically to the needsof CEOs, CFOs, COOs, and controllers.● Consults with middle market companies with annual revenues up to $150M on turning theirB2B & T&E payments into opportunities that will contribute profit to their bottom line with atailored suite of solutions to help their business: 1) Reduce costs, 2) Maximize processefficiencies, 3) Optimize working capital. 4) Provide solutions for foreign exchange (FX)payments● Interdepartmental collaboration: working with underwriting, technical, and accountdevelopment teams in order to streamline processes● Grew market penetration and sales figures by leveraging supplier relationships andpersonally overseeing negotiations resulting in revenue increase.Awards and Recognition:● #1 CAG Sales Consultant of the year 2018: 650% to new accounts acquisition goal.● #1 CAG Sales Consultant of the year 2019: 800% to new accounts acquisition goal.● #1 CAG Sales Consultant Charge Volume for Q1,Q2, Q3, 2019: $5,000,000,$6,100,000,$4,500,000● Centurion status (highest level of sales) for 2016 Q4● Centurion Status all business quarters of 2017-2019● Award for innovative thought leadership by peers and leadership teamSkills and Application Usage1. Salesforce2. Dunn and Bradstreet: advise clients how to update and manage D&B profile3. Profit and Loss/ Balance Sheets analysis4. Generating Corporate Contracts via Adobe DocuSign5. KYC banking verification process

Outbound prospecting – acquire new business accounts and cultivate charge volume of new portfolios.• Initially perform an in depth needs to identify best fit with OPEN or Global Commercial Services product suite and advise the prospect on the right product solution for their needs.• Ensure monthly and quarterly sales targets are achieved through daily call activities; pipeline management and sales campaigns and effectively using support resources to facilitate underwriting requirements and approval of the program.• Maintain high levels of product and service knowledge about the Corporate and OPEN suite of products and solutions and clearly communicate appropriate product features and benefits to prospects and their stakeholders.• Effectively manage pipeline of prospective customers.• Define team’s objectives, track effort performance to uncover areas of opportunity for improvement/growth.• Monitored team’s behavioral efficiencies and results in relation to competing business teams. • Develop call blitz/plans focused on highest probability of contact to decision makers by time of day.• Support team by developing relationships with other Amex business units to understand transferrable best practices. • Design coaching ladder improving Leader/BC coaching interactions (Assessment Ladder).• Collect and analyze business industry sales history, identify trends, developing new training outlines • Forecast sales strategy/training targeting specific industries per business cycle.• Re-engineer team processes that support each member in improving sales, provide accurate information and reduce delayed decisions on applications.● Awards: #1 CAG Sales Consultant every month of 2017 in new acquisitions● #1 Sales consultant partner 2018 for FXIP & payroll wire $15.4MM

Job ResponsibilitiesI consulted with consumers to find the right bundle of services for Uverse, Directv, ATT wireless andDigital Life Security.Awards and Recognition● #1 Sales Consultant 2015 for Uverse product 475% to quota: ATT Summit Award● #1 Sales Consultant 2015 Q2,Q3,Q4 and for 2016 Q1 for wireless products nationwide● #1 Sales Consultant 2015 for Digital Life: 560% to quota● Award for innovative thought leadership-Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas-Worked in one or multiple queues/skill sets over various customer contact channels-Improved customer retention through programs and service provided to the customer-Utilized systems to initiate and complete service orders and handle customer requests-Continually maintained working knowledge of all company products, services and promotions-Made recommendations according to customer's needs on features, accessories, upgrades and rate plans-Utilized operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

● Analyzed and developed service goals for in-bound call center.● Helped streamline repair processes and update procedures for support action consistency.● Coached agents' on sales strategies and best practices● Advising agents on technical troubleshooting● Handling supervisor calls for customer escalations.● Developed and implemented training initiatives for new hires.Awards and Recognition● Top Sales Team Leader for 24 consistent months● #1 Center of Excellence Sales Consultant: Upselling customers to Uverse services Top● #1 Sales conversion ratio out of 183 agents for all 2013 and Q1 2014● Led Top Sales Team for 24 consistent months● #2 Uverse sales agent out of all Center of Excellence agents (3,000+) nationwide forOctober 2013Coaches, develops and evaluates a team of Tier 1 Customer Assistants who are responsible for responding to customer inquiries (U-verse/DSL) that are technical in nature for consumers and small businesses; registration, home networking and complex troubleshooting for network issues, modems and PCs, multi-static IPs, pin holes, port forwarding, isolation of issues related to routers and/or Tier II and or Representatives in the Consumer Call Center organizations that support Premises Technicians, Installation and Repair (I&R) Technicians, Customer Escalations, and Customer Calls in 24x7 workforce environment. Key Roles and Responsibilities: Creates individual data driven tactical developmental plans; analyzes data, trends and calls to drive performance among representatives; resolves customer escalations through internal and external business partners; recommends operational improvement, identifies opportunities to reduce cost, and enable first call resolution.

I lead a team of highly motivated agents to lock-in and confirm dates for a travel agency andtimeshare company.● Duties: legal document management, ensuring sales fulfillment reports, sales leadmanagement, database management. Processing credit card charges and refunds. Bookinghotel reservations, emailing cancellation reports to headquarters of Carnival, Bluegreen andWyndham worldwide

As a telemarketing representative I sell trips to Las Vegas, Orlando, Branson, Lake Tahoe amongother locations as well as Carnival cruises.● #1 Highest grossing sales consultant company wide for 2010

Morning food preparationQuality controlCustomer service

teaching

Managing Inventory and deposits

Teaching, Grading papersDeveloping student curriculum

Quality Control, Purchasing