● Used company troubleshooting resolution tree to evaluatetechnical problems and find appropriate solutions.● Administered networks by creating user accounts and managingpermissions. Such as Aloha Configuration, Command Center.● Created Knowledge Base articles for Tier 1 Help desk to supporttroubleshooting processes and methods.● Logged updates on Escalated support tickets to communicatestatus to users and managers.● Supervised Tier 1 Help Desk by showing the correctTroubleshooting method or answering questions.● Worked P1&P2 Escalations under supervision of DevOps Teamfor Senior Managers and Field Leaders.● Responsible for all Restaurant Technology, POS, Pin Pad, Printers,Scanners, ISP Network, Passwords, Permissions and Hierarchy.● Utilized SQL queries to monitor and analyze system logs, identifying and addressing potential issues promptly.

● Provided help desk support to end-users of proprietary software.● Answered questions about the two types of POS software usedand troubleshoot issues.● Escalated service questions to appropriate clients and assignedtechnicians.● Work experience developing hot-string code for auto-fillcommands on ticketing system

● Ran errands for Grandmother, did shopping, and picked up othernecessities.● Assisted in the End of Life care for maternal Grandmother working 3 weekly 24hr shifts. ● Planned, prepared and served meals and snacks according toprescribed diets..● Monitored and maintained cleanliness, sanitation, andorganization of assigned station and service areas.