Taking calls on a daily basis from customer's who have a wide variety of issues. Using systems whilst talking to customer's to try and get there issues resolved. Managing customer's accounts after a call to ensure a customer doesn't have to call back in. Meeting pre-set Company targetsWorking as part of a team to help the customer in any way possible.

Working alongside the Store manager to provide the best level of service and achieve company KPI's. Creating reviews with staff, highlighting the areas of concern. observerving staff interactions with customers and providing motivational feedback. Training staff to the highest level, Investigations of underperforming staff. Creating rotas to maximise store potential and profit levels while keeping in company guidelines. dealing with customer complaints and providing feedback to relevant departments for investigation.

Working as part of a team to achieve store's main key performance indicators.General administrative duties.Achieving personal targets and key performance indicators whilst motivating the team to achieve the store target. Speaking to customers face to face about Virgin Media services and identifying other sales opportunities. Solving complex customer issues with bills, faults and complaints. Was promoted to a key holder/team leader in store, details on this are as follows. Opening and closing the store.Removing cash from the safe ready for the tills in the morning, cashing up at night, counting the safe and investigating errors if any found. Creating reports in the morning of previous days receipts, making sure if there are any errors on the till, bringing them up with staff and documenting them. Every morning deliver a motivational team talk with other members of staff.