Nathan Mcnair Email and Phone Number

•Provide Tier II and III client software and end user support for 800+ workstations and 80 servers•Maintain client servers via Hyper-V and VMWare (Active Directory, MMC, Server Manager, Exchange)•Establish and configure client Office 365 tenants and migrate emails from on-premise exchanges and other hosted exchange environments•Configure, install, deploy and troubleshoot infrastructure hardware including firewalls, routers, switches, access points, servers, workstations, and NAS devices•Troubleshoot network connectivity, VPN connections, special company software, Apple and Android device issues•Provision user accounts, manage and troubleshoot access across enterprise resources including email, network and cloud storage, third party applications, and remote access•Track and manage client domain, SSL certificate, software license, and hardware warranty expirations and renewals•Utilize the Autotask ticketing system to track current tickets and account for unresolved issues•Consult with client principals on network and system security, company acceptable use policies, hardware, infrastructure and technology upgrades, and tech hygiene

• Supervised interviewing, hiring, training and scheduling of 145 game-day and hourly staff• Monitored and managed hours and payroll for all game-day and hourly staff• Identified and compiled documents and information regarding injuries at the stadium• Established and maintained facility work schedules and repair logs for departmental use• Coordinated service with third party vendors (i.e. Municipal Waste, digital display company, etc.)• Audited use of, and ordered, facility hygiene and operational supplies• Oversaw stadium preparations for Isotopes games, non-baseball and third party events• Coached departmental interns in operational practices and standards• Provided front-line customer service for complaints and concerns

• Instituted stringent operational standards• Recommended and coordinated capital improvement projects to the stadium with associated state government agency (Louisiana Stadium and Exposition District)• Reviewed, evaluated and awarded contracts to bidding vendors for various facility work• Drafted lease agreements and contracts for third party lessees and sponsorship partners• Scheduled, planned and executed numerous large scale third party events (4,000-15,000 participants)• Generated over $75,000 yearly in facility rental sales and reduced operational budget by $31,000• Calculated and oversaw budgets for facility maintenance and repair, cleaning and projects• Established facility work and project schedules for internal department use• Hired and trained departmental personnel

• Scheduled and supervised cleaning crew and parking staff• Coordinated and monitored the setup, tear down, money and employees associated with parking• Performed daily stadium cleaning and maintenance walk-throughs• Performed general maintenance including replacing light bulbs, ballasts, ceiling tiles and repairing or replacing stadium seats and painting • Installed sponsorship and advertising signs and banners• Prepared the stadium for various non-Zephyrs’ related events including the circus, car shows, racing events, television filming, men’s baseball league and corporate functions

• Operation Manager duties include:o Hired and trained game day staff for various job responsibilitieso Increased attendance and awareness through advertising, cold call visits and distribution of complimentary ticketso Maintained an inventory of all on-site Arizona Fall League merchandiseo Managed the money involved at the stadium, including payroll, petty cash fund and all customer purchaseso Coordinated player/staff arrivals, team meeting with field manager and pre-season workout scheduleo Prepared the stadium for each home game including press box, ticket office, merchandise stand, visiting locker room and umpire roomo Monitored all aspects of each game including sales, security, restrooms, press box, promotions and personnelo Assembled statistical packets for scouts, media and coaches

• Interviewed, hired, trained, scheduled and supervised 125 game day staff • Coordinated top-to-bottom stadium cleaning prior to each game and after each homestand• Audited use of, and ordered, facility hygiene and operational supplies• Conducted daily stadium safety and maintenance walk-throughs• Prepared the stadium for Isotopes games, non-baseball and third party events• Provided front-line customer service for complaints and concerns

• Provided oversight for the build up, tear down and execution of the 2008 Spring Training season at Tempe Diablo Stadium (9,600 Capacity)• Collaborated with Angel’s Baseball Club, Aramark and ISS Sanitors personnel in Diablo Complex (1 stadium, 6 professional baseball fields, Minor League complex building, 2 soccer fields) operations• Acted as a customer service representative for issues involving tickets, parking, traffic, fan behavior and any game day activities• Coordinated all special events including Spring Training and non-baseball events• Hired, trained and scheduled over 35 part-time employees• Reviewed and evaluated bids for the facility’s custodial contract• Developed and produced a new brochure for the stadium

• Successfully operated multiple Crystal Palace games in their inaugural season. Duties included: o Ensured the press, referees and coaches obtained all pertinent paper work prior to kick offo Communicated on field events (cards, fouls, substitutions and goal scorers) to the press boxo Provided security at two Crystal Palace USA games while playing at a secondary home fieldo Positioned and hung sponsorship banners around the field• Tracked all merchandise sold and subsequent money earned during game days• Booked transportation, dinner and hotel rooms for the team prior to each road game