Nathan Merrick Email & Phone Number

Atlanta, Ga, Us

Pittsburgh, Pennsylvania, United States

I was hired to create a new team of Product Managers who would oversee all Treasury Management products used by PNC's Small Business client base. This task was accomplished over a period of a year while also directly overseeing many of the products directly during this time. This included the oversight of mature solutions while also rolling out new products on both mobile as well as online platforms. Through frequent collaboration with Sales, Marketing, Finance, and executive management we saw revenue growth beyond 20% during my first year which has continued since. I collaborated with the other Product leadership in Digital, Deposits, Credit Card, Lending, and Merchant Services to ensure strategic alignment.

Pittsburgh, Pennsylvania, United States

Managed a team of Product Managers and Analysts who oversaw Payment, Patient Centric, and Revenue Cycle Automation solutions which streamlined the operations of our clients and provided additional security to their day to day processing. I successfully commercialized a new payment gateway solution for PNC which included numerous payment integrations as well as the capability to disburse refunds back to consumers. These solutions were both directly managed in house and vendor supported which required direct vendor management, contract negotiations, and verifying regulatory compliance.

Pittsburgh, Pennsylvania, United States

Directly managed the Patient centric platform for PNC which included the development of new products (0-1), rollout and training, SME, Sales, Operations, Marketing, Implementations and P&L. Managed a small group of Product Analysts and mentored them on what it meant to be a Product Manager. At this time I started working with executive leadership on the development of the Product Strategy for PNC's Healthcare division which included both short-term and long-term product visions.

Pittsburgh, Pennsylvania, United States

I led sales, operations, development (0-1), marketing, and vendor management for PNC Patient Self-Service platform which allowed patients to manage their own healthcare data and dollars. This was done through direct EHR integration for 270/1 insurance eligibility transactions, updating their demographic information, answering forms/surveys, and paying for outstanding bills/updating payment methods. Managed product P&L, vendor invoicing, SOWs, development pipeline, and strategic goals based upon client / industry needs. Assumed role as Enterprise Third Party Management Engagement Owner, directing vendor conversations based upon assessment needs. Finally, I started to serve as the Product Owner for the re-platforming of PNC’s Healthcare Advantage platform (0-1) - 835, IOCR, Reassociation, claim submission, EFT/check processing, enrollment - and the first team at PNC to leverage agile development instead of waterfall.

Greater Pittsburgh Area

Rolled out PNC's new Healthcare Claim Submission platform, which included migrating existing clients onto the new application, training internal staff on the new solution, and acting as the SME with Sales to add new clients onto the solution. There were multiple vendors that needed managed from contract negotiations through compliance mangement.

Pittsburgh, Pennsylvania, United States

Conducted vendor and interdepartmental team meetings to facilitate creation of future products. Created project plans and delegated project requirements to team members. Negotiated contractual agreements. Created business plans and key business initiative documents to present to boards for product approval. Developed PNC’s Claim Submission solution (0-1).

Pittsburgh, Pennsylvania, United States

Conducted vendor and interdepartmental team meetings to facilitate creation of future products. Created, maintained, and followed product project plans. Researched and analyzed medical industry trends to predict future needs. Established vendor relationships. Received PNC Healthcare Values Award for performance (2010, 2011).

Orlando, Florida, United States

Quickly moved from the Team Leader for integration specialists in the Southeast United States to the Project Manager for the state of Florida. I managed 15+ individuals during my tenure as the team lead and moved back into an individual contributor as the Project Manager but had indirect leadership and full accountability for project success.