Provide thorough support and problem resolution for merchants.Responded to phone calls, emails, and live chat.Displayed courtesy and strong interpersonal skills with all interactions.Maintain composure and patience in face of difficult merchant situations.Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Probingquestions and researching, analyzing and rectifying problems.I have a consistent positive feedback over 90% and Ask tagging and conversions well over the company monthly expectations (Over 90% smiley, 20% ASK tagging, and $4500 ARR)

Over saw all guest operations while ensuring complete guest satisfaction from the start to finish of their dining/bar experience.Coordinated with kitchen staff in regards to menu content, including guest’s special needs, requests, food quality, and potential allergen concerns. Acted as a liaison between FOH and BOH to address any questions or concerns and resolve any potential problems before they occurred. Trained FOH staff on the menu, promotions, food & beverage specials, up-selling, etc. to increase restaurant/bar revenue.

Ran FOH operations for the Duke of Somerset and now the Duke of Richmond British style pubs.Processed invoices , inventory control , stock maintenance , orders and payroll.Trained FOH staff and new managers on the Silverware POS systems menu, promotions, food & beverage specials.

Identified and refused service/patronage to intoxicated or unruly guests using a polite, respectful, customer-first mentality.Responsible for bar operations, including receipt and inventory accountability, cash management, chits, and tabs. Performed bartending tasks while maintaining a high level of customer service.

Ran operations in a downtown fast paced sports barOrganized live entertainment in the antler room basement bar and oversaw the evenings events Responsible for bar operations, including receipt and inventory accountability, cash management, chits, and tabs

Oversaw all guest operations while ensuring complete guest satisfaction from the start to finish of their dining/bar experience.Coordinated with kitchen staff in regards to menu content, including guest’s special needs, requests, food quality, and potential allergen concerns. Acted as a liaison between FOH and BOH to address any questions or concerns and resolve any potential problems before they occurred. Trained FOH staff on the menu, promotions, food & beverage specials, up-selling, etc. to increase restaurant/bar revenue. Ensured that all post-service tasks were completed at shift’s end to ensure cleanliness, and to set the following shift up for success. Assisted with the planning, organization, and operation of special and seasonal events/promotions. Performed administrative tasks such as processing guest checks, daily reports, employee time sheets, employee scheduling, and handling property lost/left behind by guests. Assisted with end of month reports, inventory, and annual budget preparation

Over saw daily operations and management of a developing multi-location British Ale Pub venture.Recruitment, Hiring, Training and Development, Motivation, Retention, and Firing of new staff. Implemented the introduction of live entertainment which directly resulted in the increase of profits by 60%Oversaw on-premises remodeling and refurbishment.

Over saw seamless beverage service, employee scheduling, inventory management, purchasing, and customer service. Recruitment, Hiring, Training and Development, Motivation, Retention and Firing of a high-performing team of seven bartenders in an extremely fast paced environment. Implemented a “Service Industry Night” promotion designed to increase bar revenues on Monday nights, formerly our slowest night of the week. Created attractive drink specials and developed specialty drinks which directly resulted in an increase of revenue by over 75% on Monday nights.

Expanded beverage menu by training staff to create a more extensive variety of drinks without the need to order additional inventory.Responsible for bar operations, including receipt and inventory accountability, cash management, chits, and tabs. Performed bartending tasks while maintaining a high level of customer service.