Nate Monaghan Email and Phone Number

Facilitate the migration and upgrade of user workstations to Windows 10 via OS redeployment or computer replacement.

Customer service, timely food preparation, and inventory management

Provide inbound customer service support for basic troubleshooting and resolution of service related problems for high speed internet and wireless gateways.

Acted as Team Lead and SME for a supplemental PC refresh of 500 assets, fostering a team of 6 technicians and prepared weekly reports of the project’s progress.

Worked with a team providing the primary end user support for the specialized software needs of the GIADC and maintaining server and workflows in use by the larger Gannett Corporation and numerous external commercial customers. Monitor and maintain the function of various work flow server and process to ensure efficient ad production within SLAs Troubleshoot daily issues with ad creative and user computers to facilitate an effective working environment, including but not limited to software deployment and repair, investigating automation failures in ad processing, and working with external vendors. Process ad production and deadline change requests from internal and external customers in accordance with SLAs to accurate production expectations Monthly on-call and Server maintenance to remain within compliance corporate standards

Oversaw and acted as the primary support contact for more than 300 Windows servers and supporting infrastructure including maintaining Active Directory, Group Policies, DNS, VMware infrastructure and leading projects to update and upgrades server software and hardware. Responsible for purchasing decisions related software and hardware needs for assigned projectsCoordinated system maintenance and upgrades with multiple stakeholders in a complex environment requiring high availability. Facilitated expansions and migrations for storage increases to SAN/NAS systems and file servers. Assisted in the maintenance and allocation of VM resources Influenced and implemented updates to security policies and procedures to ensure compliance.

Provided daily technical support for approximately 100 staff, supported PC and Mac desktop computers systems, monitored the performance and maintained the functioning of a diverse network and server infrastructure, performed regular administrative and technical services for a locally hosted PBX. Directly influenced decision making updates to network equipment and infrastructurePersonally facilitated a move to Exchange Online while maintaining active businessAssured the accurate and timely update of software installations and policy updatesDaily upkeep of legacy system including analog and digital fax, on-site PBX, file and print serversVerified proper functioning of backup solutions and the availability of adequate storage

Provided technical support for approximately 500 faculty and staff, and maintaining nearly 1800 PC and Mac desktop computer systems through their entire life cycle, build and deploy system images and software packages at regular intervals, and provide support for print devices and other peripherals.Researched and implemented a replacement systems management solution to improve the overall service capabilities or the department Implemented and coordinate image construction for windows desktop systems allowing for centralized access to support tools and software configurations for varied hardware.Consulted on projects related to faculty research and institutional processes, including the selection of hardware replacements.