Nathan Munson Email & Phone Number

Dallas, Texas, United States

I'm a Developer V, so I’m involved in maintaining and designing both front-end and back-end systems. I work a lot on making sure everything integrates smoothly with our data warehouse and enterprise applications, while also helping to implement user access controls and ensuring data security when it’s necessary.Day-to-day, I keep things running smoothly by facilitating operations and tracking quality and compliance. I also look for ways to automate processes and improve how we do things, all while aligning with ITIL standards. A big part of my job is collaborating with various teams and business users to support their data needs and ensure everything we do follows company guidelines.I spend time analyzing code to spot non-standard practices or errors, and then develop plans to fix or improve them. I also build unit tests as part of a test-driven development approach, and design metrics to measure and report progress. Beyond that, I help less experienced team members when they need guidance and make sure our work delivers innovative value for the company.I’m comfortable working in an agile environment, and my background includes financial principles, which is crucial since it impacts the applications we support. I’ve built a strong skill set for improving processes, finding automation opportunities, and communicating effectively with leadership. It’s all about being dependable, organized, and driven to learn and take on new challenges.

Irving Texas

Dallas, Texas, United States

Albuquerque, New Mexico Area

Dell certified IT Field Technician

Albu

Responsible for installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the university community. Resolves routine technical problems. May train student employees. Task include: Imaging - PC and Mac, Installing parallels, Hard drive encryption using McAfee, Navigating at call management system, Ticket creation and resolution, Ticket triage and routing, Fixing broken trust relationships in Active Directory, Installing Outlook on mobile devices, Using Active Directory tools, Windows management console, Writing/using knowledge articles, Outlook support, Desktop computer support (user responsibilities and HSC standards), Hard drive erasure and prepping machines for surplus, Citrix Receiver support, VPN support, Phone support, Circulation (check in/out, shelving), Searching WorldCat, Accessing/searching databases, Opening/closing duties, Cash handling

Albuquerque, New Mexico

Field TechnicianExclusively responsible for supporting every police sub-station in the city of Albuquerque, in conjunction with the main station downtown, with all of their hardware and software needs. Would personally drive to whichever users could not be helped remotely for support. Installation of new employee work stations, upgrades for current employees, as well as, retrieval of terminations. Frequent support for the higher management police staff such as the Chief, Deputy Chief and Majors. Help Desk Tier I & Tier IIGeneral Help Desk support & triage, of both hardware and software, utilizing "Service Now" ticketing system. Typically answering phone calls and determining the next best step for users, then either fixing the issue in person or remotely, and sometimes assigning it to an appropriate staff person. Scope of support is everything, including but not limited to: network connectivity, Active Directory passwords and account management, mail clients, printers, browser plugins, malware removal, and Access Database support. Other work included hardware imaging, configuration and deployment as well as associated inventory tasks and warranty support via the manufacturer.

Batesville, Indiana

Tier II Support Site computer equipment repair, imaging and deployment. Equipment pick up and drop off (and installation). Verified that incoming computers were 100% functional (internal & external components), repaired them otherwise. Warranty claims when required, through Dell & Lenovo. Imaged machines using a Hill-Rom standard image. Image configuration customization where required. IP Phone setup & deployment for staff.Tier I Backup Support Answer the phones and assist users with technical issues. Support request information was entered into support tickets on in Remedy and Remedy Force. Some support tickets would need to be routed to other support teams/tiers.Windows XP ProjectSystem migration of staff computers from Windows XP to Windows 7. Included hardware pickup and drop-off.

Deployment preparation of Apple devices for Target, and Gentiva Medical. Imaged and configured over 10,000 Apple devices (iPod Touch, iPad, iPad mini) using the Apple Configurator. Also prepared the devices with asset control tags, and repackaged them for deployment.(iPad, iPad Mini, iPod Touch, iPhone)

Three phases of touch screen advertisement hardware deployment preparation (3 models of Stratacache thin clients) for Lowe's Hardware. Was part of a small team (<5 people, team size varied across phases) that built and imaged 3,200 machines. Diagnosed, and developed a solution to an BIOS issue that almost crippled the deployment.

Respond to and diagnose help desk phone calls, tickets and instant messages. Involved in system problem recognition, research and resolution. Responsible for resolving less complex tickets immediately including but not limited to: Password resets, Outlook configuration, Browser configuration. Responsible for assigning more complex tickets to senior level support.Ansys Launcher DevelopmentConversion of the current Ansys Launchers from C# to Batch with a supporting VB script to write, if nonexistent, default settings ( ex. Maximum numbers of processors used at launch, Processor usage settings ) upon each launch. The six Ansys launchers were parameterized into a single launcher depending on the version of Ansys and processor of the machine running it. ( ex. 32 / 64 bit ). This was done on the side because the Senior Programming director saw me doing homework during the helpdesk down time and was interested in my skills. He was very pleased with the Ansys project.