• Supervised practices and contests, prioritising safety for participants.• Run PPA cover and after-school clubs for children of all ages and disabilities including SEN.• Encouraged everyone to cultivate a strong work ethic by demonstrating diligence, patience and respect for others.• Developed practice guidelines for injury prevention.• Conducted Saturday football workshops that covered the basics of the game for children between the ages of 5-8.• Scheduled safe, enjoyable, and productive sessions for young children to increase their sporting confidence and skills.• Enforced discipline both on and off-field to lead team with highest personal standards.• Traveled across region to observe junior athletes and identify potential team recruits.

Customer Service Manager, BWI SELF STORAGE• Resolved customer complaints while prioritising customer satisfaction and loyalty.• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.• Introduced higher standards for customer service and increased efficiency by streamlining operations.• Responsible for sending license agreements via DocuSign for customers to sign under the self-storage association.• Used software such as Space Manager, DocuSign, and Bigin to store client data.• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Developed vital community connections that brought in more business.• Monitored customer service operations to assess agent performance and provide feedback.• Assisted with the opening of a second storage facility to gain knowledge of the self-storage buildout and process.

• Worked productively with customers to meet order requirements and service expectations.• Consistently met deadlines and quality goals for accuracy and timeliness.• Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.• Determined the clients' favourite purchasing items using Sainsbury's procedures, including appropriately processing them using their inventory system and packing them into carrier bags.

Worked at Hamley's (Regent Street) during summer as a Hamley's helper, the main responsibilities were:• Maintaining the shop floor to a high standard, interact with children and carry out any recovery that needed sorting e.g. if any products were out of stock or needed tidying up.• Meet & greet customers at the front door. • Served on tills, carrying out the transactions that needed to be processed.

Worked as a Christmas temp, at GAME (Stratford Westfield) on the shop floor. Responsibilities:• Interact with customers sharing knowledge on gaming consoles, games, and accessories. • Reorganise the shelves by alpha ring the games in the correct order, by organising them from most recent to eldest.• Priced tagged games and accessories, unpackaged deliveries and organised the latest games on the shop floor.