A Canadian company serving the power utilities and commercial industry in certifications, repairs and services.

After achieving excellent results in building a digital transformation roadmap, accepted a new transformation mandate supporting the organization’s acquisition of a new entity in Vancouver by evaluating their organizational structure.• Due Diligence: Engaged workstreams in the targeted business to comprehend its organizational structure and inner workings, ultimately compiling and presenting observations and recommendations around the logic of its processes and potential value.• Deal Modelling: Presented a deal model reflecting quantitative indication of potential risk, enabling the successful brokering of the company’s acquisition.• Merger / Integration: Participated in integration of the new company, working with its C-suite to update its processes to align with Cytiva at a corporate scale. Notably spearheaded the upscaling and redefinition of its sales team and marketing plan.• Hallmark of Success: Achieved the successful merger and integration of the new company across all workstreams, becoming a vital source of information and direction to maximize its value across key success factors in a complex market.

Joined this company upon the formation of the Cytiva brand after its departure from GE and acquisition by Danaher. Provided a depth of previous experience with a multibillion-dollar biotech company to build and achieve a roadmap for digital transformation.• Due Diligence: Completed evaluation of the organization and potential opportunities in digital transformation, with assessment of key contributors to the customer journey. Interviewed sales team, CEO and other stakeholders to define the organization’s culture.• Strategic Impact: Developed and presented a digital transformation strategy and 10-year roadmap to achieve ambitious ‘Industry 4.0’ milestones, including templates and resources to accelerate results across its global organization.• Change Management: Championed the redefinition of mindset and organizational culture to maximize the impact of digital strategy, introducing the foundation for the organization to manage change, energize teams and enable progress.• Governance & Oversight: Initialized a governance committee to oversee global digital projects and ensure sustainability of progress. Promoted the buildout of efficient processes and optimization/automation of workflow as a core priority in the roadmap.

As a senior executive with this American water technology company, I am responsible for Xylem’s total Canadian P&L. I have enjoyed the challenge of strategic leadership over a broad organization spanning warehouse, manufacturing, engineering, purchasing, supply chain, customs / trade compliance, continuous improvement, applications/quoting, customer service, channel management and other functions.Among my notable accomplishments, I:• Grew the Canadian business by Multi-Millions in top line revenue without additional headcount.• Instituted improvements to the layout of the manufacturing environment.• Partnered with client-facing teams to refine processes and procedures for interaction with Canadian customers.• Improved supply chain relationships and redefined the complement of inventory toward faster-moving product.• Introduced software to enable faster and error-free inventory ordering and processing.Among my executive responsibilities, I:• Own all strategy, risk and opportunity in the Canadian market, as a central decision maker influencing all operational departments, driving newfound profitability and competitive edge.• Unify stakeholders at all levels under a roadmap for change to people, process and technology.• Present global senior management with compelling business cases to improve Canadian operations.• Provide leadership to a network of 55 operational personnel and 20 independent sales agents.• Uphold the company’s highest-level Canadian client relationships directly.

I grew into a senior-level role overseeing a Global Systems Implementation team driving business growth through industry-oriented and high-end automation solutions. Throughout this role, I gained an affinity for driving global P&L growth while overseeing a broad network of operations stakeholders.Among my notable accomplishments, I:• Transformed an underperforming facility from severe losses to ~$5M in profitability.• Drove a Continuous Improvement strategy rooted in Lean principles and PMI practices, yielding $300K+ in annual savings.• Introduced a CRM for project management, representing cumulative collaboration with all departments.• Provided coaching to a Steering Committee to support the promotion of best practices across the enterprise.• Achieved a 25% reduction in lead time for parts through negotiation with vendors and optimization of business processes.Among my areas of executive influence, I:• Assumed transformational leadership roles over Thermo Fisher’s operations in Europe, and drove newfound growth of people, processes and opportunities in the Asian market.• Built and leveraged KPIs to enhance performance, improve quality and maximize retention. • Empowered the organization to sustain measurable financial growth based on metrics including EBITDA, gross margins and project expenses.• Championed the product development life-cycle to ensure Thermo Fisher’s products remained competitive, client-aligned and timely in its delivery.

I coordinated technical projects under a $7M annual budget and a continuous improvement environment, with success in driving the integration of Thermo Fisher’s state-of-the-art mechanical, electrical and software assemblies.

I earned foundational leadership experience in an improvement-focused role, with a primary mandate to drive Practical Process Improvement (PPI) initiatives for various aspects of North American operations. My success in this role was recognized in the form of upward promotion and the Thermo Fisher Scientific Customer Allegiance Star Award in Q3 2007.

 Acknowledged for outstanding diligence to duty and solid work ethic by initiating action to resolve a crucial, business sensitive problem for an Indianapolis-based customer, cancelling personal vacation to take the lead in successfully resolving the issue. Awarded the Customer Allegiance Star Award for initiative. Maintained open dialogue with all key account customers relating to automated systems. Installed, repaired and maintained laboratory robotic systems at client locations. Provided Tier 3 emergency support to all the Tier 1 and 2 support teams across the world. Interacted with angry clients, patiently and methodically addressed their concerns to expedite an amicable resolution. Wrote and distributed service documentation and developed service optimum procedures. Partnered with the Product Management team, providing advice and support during new product development and changes to existing equipment. Performed training sessions on software, system service, maintenance and basic operations for the integrated systems. Dispatched and deployed the Field Service Engineers with an emphasis on providing maximum client support while maintaining strict cost control.

Completed in-house depot repairs on all Thermo CRS equipment.Commissioned and programmed robots and laboratory equipment.Provided training to Service Technicians on product, preventative maintenance and repair to robots and laboratory equipment.