I am a tenacious and well informed person excited to be looking for opportunities in IT support. I have earned the both the Google IT Support Professional Certificate and the CompTIA A+ Certificate, developing skills in various aspects of IT support and customer service. In my personal life, I have substantial experience building computers and replacing/installing components. I'm eager to continue my learning journey in IT and to start to help people and solve problems. Before deciding to pivot into a career in IT, I graduated magna cum laude from the University of Pittsburgh at Greensburg with a BS in Biology and a Concentration in Mathematics and Philosophy. I have worked as assistant manager at a family-owned and operated dry cleaning facility, gaining experience in managing my own and other's time and resources, along with troubleshooting various technical and mechanical problems. In regards to IT specifically, I was in charge of soliciting an ISP to install an internet connection to the business, and helped set up and maintain the on-site network, including a remote-access surveillance system and credit card transaction system. SKILLS:Basic computer architectureOperating systems (Windows, Linux)Remote connection and virtual machinesComputer networkingSoftware managementTroubleshootingCustomer serviceRouting conceptsVPNs and proxiesPermissioningPackage and software managementProcess managementResource monitoringSystems administrationConfigurationCentralized managementImplementing/managing directory servicesData management and recoveryIT securityCryptology/encryptionHashingNetwork security