Nathan Packer Email & Phone Number

Royal Leamington Spa, England, United Kingdom

As the UK lead for AEB International, we offer IT support for all intralogistics processes and beyond, merging global trade and logistics in a single solution. Customs clearance and risk management are embedded in solutions for global supply chain management. AEB's software empowers enterprises with end-to-end mapping, standardisation, and automation of their logistical processes, accelerating and securing the flow of goods.AEB's solutions support goods receipt, picking… Show more As the UK lead for AEB International, we offer IT support for all intralogistics processes and beyond, merging global trade and logistics in a single solution. Customs clearance and risk management are embedded in solutions for global supply chain management. AEB's software empowers enterprises with end-to-end mapping, standardisation, and automation of their logistical processes, accelerating and securing the flow of goods.AEB's solutions support goods receipt, picking, packing, and the creation of shipping and customs documents while bringing transparency to all phases of the supply chain. This gives enterprises the foundation for operational excellence in the supply chain.AEB is a global enterprise with over 5,000 customers in Europe, Asia, and North America with offices in Germany, the UK, Singapore, Switzerland, Austria, Sweden, the Netherlands, Czech Republic, France and the US. Show less

Swindon, United Kingdom

PPS is a Mastercard Principal Member and an FCA regulated Electronic Money Institution, offering a range of services including processing, UK and SEPA banking solutions, BIN sponsorship, eWallet provision, compliance and fraud services, supply chain management, customer services and end-to-end program design and management.

Maidenhead

At Consignor, we aim to support large enterprise companies as well as small merchants, including startups, in their Delivery Management, making it easier, less time consuming and cheaper for them to deliver parcels to their customers. By developing and providing smart Delivery Management software which includes all stages of shipping and delivery on just one platform, our customers get an integrated and sustainable delivery solution that will continue to perform and develop in line with their… Show more At Consignor, we aim to support large enterprise companies as well as small merchants, including startups, in their Delivery Management, making it easier, less time consuming and cheaper for them to deliver parcels to their customers. By developing and providing smart Delivery Management software which includes all stages of shipping and delivery on just one platform, our customers get an integrated and sustainable delivery solution that will continue to perform and develop in line with their strategies. As the leading provider of Delivery Management solutions, Consignor combine in-depth knowledge of transportation and logistics with outstanding software architecture and design. Our software holds the largest carrier library in the world, connecting our customers to exactly the carriers that match their shipping needs.The Consignor software platform creates more than 100 million shipments per year and makes it possible for more than 10,000 customers to choose the best solution for producing shipments, regardless of the carriers, ERP-system or E-commerce solution. We serve small web shop start-ups as well as group storage facilities handling many thousand parcels per hour. Consignor operates in Norway, Sweden, Denmark, Finland, China and the United Kingdom. Employing more than 140 staff and revenues of EUR 15 million in 2016, we have grown to be the largest provider of Delivery Management systems. Show less

Shipping solution specialist, assisting new and existing customers streamline their despatch process. Also working on the new DPD Group Pickup project; offering consumers the ability to have their goods delivered into one of our 2,500 partner locations (Ship to Shop) or have their goods sent back to the retailer via one of these partner locations (Return to Shop).

In this role I have been covering mainly Tier 1 customers across the whole of England and Wales including London. My responsibilities mainly involved the whole life cycle from pre-sales through to creating and agreeing the solution, testing, installation and transitioning into BAU, and then ongoing support.Roles & Responsibilities:• Process technical requests (TRF's) which are received form the Accounts and Sales Team• Attend formal meetings with Account Managers at new and… Show more In this role I have been covering mainly Tier 1 customers across the whole of England and Wales including London. My responsibilities mainly involved the whole life cycle from pre-sales through to creating and agreeing the solution, testing, installation and transitioning into BAU, and then ongoing support.Roles & Responsibilities:• Process technical requests (TRF's) which are received form the Accounts and Sales Team• Attend formal meetings with Account Managers at new and existing customers• Being the main point of contact for Tier 1 customers for general queries and support enquiries, using the relationships I have built up with these customers • Implement technical solutions and be present during go-live for larger customers or bespoke set ups• Act as a first port of call for large customers, and those who have a bespoke operation• To complete tasks without supervision, meeting deadlines, and prioritise work loads• Escalate customer concerns, system issues and bugs to the appropriate persons or teams promptly to have them resolved as quickly as possible• Working to strict SLA's and ensuring all projects are completed within agreed timescales• Provide accurate and detailed result reports to customers following the systems testing for the integrated solutions• Continue working relationships with customers post installation• Communicate efficiently with both internal and external customersSkills acquired:• Greater understanding in Account Management responsibilities due to the relationships I have held with City Link's major customers• A detailed understanding of the integrated solutions, and the ability to identify and resolve issues within these solutions• Enhanced SQL understanding• More experience with formal meetings, leading to a greater confidence within in this area• The ability to manage and perform a number of tasks concurrently Show less

City Link, Field based(Target Express prior to May '07, due to take-over; Roles & Responsibilities:• Carry out hardware and software installations, diagnostic visits and training for City Link, making sure they are transacted in an accurate, professional and timely manner• Liaise with primarily new but also existing customers to integrate our software solutions with their internal system• Provide development and maintenance feedback of the despatch systems to our… Show more City Link, Field based(Target Express prior to May '07, due to take-over; Roles & Responsibilities:• Carry out hardware and software installations, diagnostic visits and training for City Link, making sure they are transacted in an accurate, professional and timely manner• Liaise with primarily new but also existing customers to integrate our software solutions with their internal system• Provide development and maintenance feedback of the despatch systems to our programmersLiaise with Customer Solutions and other areas of the business to help implement new processes and improve on existing procedures• Complete installation reports containing accurate and reliable information, and upload them to Customer Support to meet the SLA• Provide updates to Line Manager and other Engineers on new faults or incidents with a problem resolution• Communicate with Sales Managers and Depot staff efficiently and professionally to arrange meeting times and places• Be responsible for and make sure there is a satisfactory level of spare hardware in my vehicleRespond to emails quickly and efficientlySkills acquired:• An understanding of logistical systems• The ability to understand procedures both within depots, Customer Support and other departments to provide accurate information to customers and colleagues• Attention to detail, especially when documenting problem resolutions• Printer, Router and Broadband configuration and installation• Ability to train to all levels, from warehouse operatives to Managing Directors• Computer Networking, Installation and Administration (inc Wireless)• Desktop and user support (inc Windows 98/2000/XP/Vista/7 and Microsoft Office)• Anti-Virus configuration, scheduling and disc scanning• Experience with MSDE and SQL Server Show less