• Assisted staff, students, and faculty with a myriad of issues in a Microsoft ecosystem.• Coordinated closely with several departments to resolve technical issues that would otherwise obstruct students' success.• Developed troubleshooting methods for novel and existing issues to make our team more independent and effective problem-solvers.• Consistently did research to understand the complex ecosystem of departments and technologies at the college to get to the root cause of issues and add to our knowledge base at the help desk.• Provide technical support and troubleshooting assistance to students and staff with technology-related issues, including computer hardware and software, networking, and online learning platforms.• Identify opportunities for process improvement and propose innovative solutions to enhance the efficiency and effectiveness of technology supportservices.