Nathan (Nhan) Phan Email & Phone Number

- Conducted comprehensive market research to inform product redesign efforts, leading to a 10% increase in user engagement and market penetration.- Redesigned the product, focusing on UI/UX improvements that resulted in a 15% increase in user retention.- Defined product metrics and KPIs to measure success, enabling data-driven decision-making and improving product performance by 20%.- Proposed and implemented solutions that extended the product's feasibility, contributing to a 10% increase in feature adoption.- Collaborated with the Marketing team to launch targeted campaigns, successfully acquiring 10% more leads and expanding the user base.

- Elicited and documented business requirements, translating them into functional specifications that drove a 25% improvement in project alignment with business goals.Conducted process analysis, identifying inefficiencies and leading initiatives that boosted operational efficiency by 10% across key business units.- Developed and managed project plans, achieving a 100% on-time delivery rate while reducing project costs by 5%.- Collaborated with cross-functional teams as Tech Lead, successfully launching digital insurance products that increased customer acquisition by 30%.

Ho Chi Minh City, Vietnam

- Led requirements gathering and process redesign, resulting in a 25% improvement in operational efficiency for critical banking systems.- Developed and launched digital solutions, including a customer onboarding platform and a rules engine, which reduced onboarding time by 100% and improved decision-making accuracy.- Managed end-to-end project delivery, ensuring 100% on-time completion and contributing to a 30% increase in customer satisfaction through enhanced digital services.- Collaborated with cross-functional teams to integrate Open APIs for remittances, expanding HDBank’s partner network by 50%.

Vietnam

- Acted as the liaison between business and IT, refining product requirements and driving the development of new features that improved market responsiveness by 10%.- Converted business needs into technical models, streamlining the solution development process and reducing time-to-market by 15%.- Led the successful integration of payment solutions with Sacombank, enhancing customer access to financial services and increasing transaction volumes by 25%.- Managed data analysis projects, leveraging PCB data to optimize credit scoring models, resulting in a 10% increase in loan approval accuracy.

Sydney, Australia

- Led the analysis and redesign of business processes, improving warehouse efficiency by 50% through optimized workflows and data standardization.- Implemented an eCommerce website within three months, resulting in a 40% increase in online sales and improved customer engagement.- Standardized CRM data and integrated it with the ERP system, enhancing data accuracy and streamlining operations across departments.- Collaborated with stakeholders to align business and technology strategies, driving a 15% improvement in overall process efficiency.

Ho Chi Minh City

- Analyzed user requirements and designed customized solutions in Microsoft Dynamics Axapta, improving system efficiency by 15%.- Led data migration from MySQL to SQL, enhancing database performance and reliability for key business processes.- Developed the Axapta Accounting module tailored for the Vietnamese market, reducing manual accounting errors by 20%.- Facilitated user training sessions, increasing user adoption rates by 30% for newly implemented systems.

Ho Chi Minh City

- Developed and implemented a custom HR module in Dynamics Axapta, improving HR process efficiency by 10%.- Created a comprehensive sales reports package, enabling better decision-making and increasing sales performance by 15%.- Enhanced the Inventory Management module, reducing inventory discrepancies and improving stock accuracy.- Managed database administration and provided ongoing support, ensuring system reliability and minimizing downtime.

Master Of Science (Msc), Logistics, Materials, Supply Chain Management, And Project Management

A double degree program specializing in implementing a supply chain strategy and project management within an organization and developing.

Bachelor Of Science (Bsc), Computer Science

Activities and Societies: - Organize P.E.N club (English speaking club) of Summa Learning Institute. - A volunteer for some social charity.