• Oversee day-to-day operations of a small business with 3 physical locations.• Manage and empower team members to achieve their full potential and deliver exceptional results.• Develop and implement new business processes to improve efficiency, reduce costs, and drive growth.• Collaborate with departments and stakeholders to ensure the company meets its strategic goals.• Manage budgets and finances to ensure the company operates within its means.• Wear multiple hats and take on various responsibilities to ensure the success of the company.• Maintain a hands-on approach to leadership, similar to that of a business owner.• Foster a culture of collaboration, communication, and continuous improvement.• Stay up to date with industry trends and best practices to drive innovation in the IT industry.

Financial Service Officer• Supervise five employees and provide guidance on all aspects of branch operations while ensuring daily activities are performed in a timely and accurate manner. • Motivate employees to reach monthly referral goals while providing continuous training in reference to products and services.• Replenish, balance, and troubleshoot ATM machines on a weekly basis.• Act as a vault custodian, conducting regular audits to guarantee proper cash management. • Handle escalated complaints from both upset and irate members.Financial Service Specialist• Analyze, research, and resolve issues related to member’s accounts and loans. • Assist members with the submission and completion of secured and unsecured consumer loan applications. • Educate members and identify opportunities to cross-sell products and services that benefit their lifestyle. Quality Assurance Specialist• Monitored to ensure that the company’s third-party vendor was conducting proper collection procedures on all delinquent mortgages to include foreclosure and bankruptcy accounts. • Handled calls from members with vehicle loans assigned for/or repossessed.• Monitored and controlled effective placement of Collateral Protection Insurance on an auto loan to include outbound calling, review, and approval of biweekly billing cycles.Member Resource Center Representative• Assisted members with account-related request to include, but not limited to, funds transferred, stop payments, and transaction inquiries.• Researched and resolved member issues, acting as a liaison between members and other departments within the organization.• Cross sold products and services based on members' needs in accordance with credit union standards. • Assisted members by submitting consumer loans to include: overdraft protection, auto loans, and credit cards.

• Managed a team of 20 personnel while facilitating and distributing work orders and tasks based upon work priority, availability of equipment, and skillset of available personnel.• Provided employees with guidance in handling difficult or complex problems. • Supervised the proper induction and throughput of all military essential equipment currently in a major maintenance cycle. This included the performance of inspections, checks, tests, and sampling procedures of an average of 855 pieces of mission essential military equipment per year.• Worked directly with outside agencies on the development of new software programs designed to assist quality control supervisors with technical data for repair or replacement of drivetrain parts.• Verified and corrected work schedules on preventative maintenance actions utilizing Microsoft Office and Oracle software, saving more than 40% of allocated funds and manpower.• Managed the Microsoft Office and Oracle Based Software systems to include input, access, scheduling, and purchasing data for a fleet of 433 Motor Transport Vehicles.