Nathan Pollock Email and Phone Number
I am an experienced IT professional, currently working for Jacobs as a Systems Administrator supporting the NISSC II contract. I previously worked with Apex Systems providing IT support for NORAD USNORTHCOM on Peterson Space Force Base. I am a US Army Veteran and former IT Specialist and SATCOM Operator, with an active TS/SCI Clearance seeking to further my career in Information Technology. I am a highly capable professional responsible for installing, configuring, maintaining, supporting, and optimizing network hardware, software, and communication links. I'm adept in juggling multiple assignments and conflicting tasks in a timely and efficient manner to ensure the successful completion of prioritized objectives. I am skilled in maintaining courteous and professional interactions with a myriad of customers and clients from diverse backgrounds. I have a proven ability to collaborate in a team to ensure the achievement of defined objectives in a fast-paced environment. I also have an extensive background in analytical and technical problem-solving and have a sincere desire to learn and grow professionally with a great organization.
Apex Systems
View- Website:
- apexsystemsinc.com
- Employees:
- 13541
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Information Technology Help Desk TechnicianApex SystemsColorado Springs, Co, Us
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Nmac Systems AdministratorJacobs Jun 2024 - PresentDallas, Tx, Us -
Senior Joc Communications TechnicianApex Systems Jan 2023 - Jun 2024Glen Allen, Va, UsProvided IT support to users in the NORAD USNORTHCOM Joint Operations Center. In this position, I acted as a one-man IT Service Desk available to solve various tier 1 and tier 2 issues to maintain 24/7 operations. In this role I had to troubleshoot hardware issues with peripherals, KVMs, printers, and displays, as well as manage and create user accounts in Active directory; I also managed user sessions in VMware horizon. I also had to reset CAC and Token PINs when needed, as well as mapping printers for users, along with solving software issues in Microsoft Office applications, installing software through SCCM, and provisioning email accounts.
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Senior Gofo Communications TechnicianApex Systems Dec 2022 - Jan 2023Glen Allen, Va, UsAs a General Officer Flag Officer Communications technician, I worked 24/7 with the Generals and their commands at NORAD USNORTHCOM. My work ranged from installations to account building, and hardware troubleshooting. My work was set in a fast-paced environment, where new problems appeared every day and needed to be solved quickly.
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Information Technology Help Desk TechnicianApex Systems Oct 2022 - Dec 2022Glen Allen, Va, UsProvided IT support for NORAD USNORTHCOM by servicing thick and thin clients on NIPR and SIPR networks as well as setting up printers, and user accounts. I provided over-the-phone support to customers on desktops and VDI's and trained new hires on policies and procedures regarding IT services, with specific emphasis on security for classified systems. I also assisted walk-in users by issuing and resetting tokens, creating tickets, and providing information help desk offerings and where to direct queries.
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Information Technology SpecialistUs Army Jan 2016 - Jan 2022Arlington, Virginia, UsAs an Information Technology Specialist, I was responsible for maintaining, processing, and troubleshooting military computer systems and operations as well as installing, operating, and performing maintenance on equipment and devices. I had to transfer data between information processing systems as well as troubleshoot computerized equipment for hardware and software malfunctions. I handled highly sensitive information, utilized technical skills and gained a familiarization with programming and computer languages. -
Sales AssociateOld Navy Jun 2018 - Jul 2019San Francisco, Ca, UsAs a Sales Associate at Old Navy, my job responsibilities included greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service. I also spent time operating cash registers, managing financial transactions, and balancing registers.
Nathan Pollock Education Details
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Aci LearningComputer User Support Specialist -
James Irwin Charter High SchoolHigh School Diploma
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Pikes Peak State College
Frequently Asked Questions about Nathan Pollock
What company does Nathan Pollock work for?
Nathan Pollock works for Apex Systems
What is Nathan Pollock's role at the current company?
Nathan Pollock's current role is Information Technology Help Desk Technician.
What schools did Nathan Pollock attend?
Nathan Pollock attended Aci Learning, James Irwin Charter High School, Pikes Peak State College.
Who are Nathan Pollock's colleagues?
Nathan Pollock's colleagues are Maria Markomanolakis, Dalton Mehm, Sharon Jahn, Cebs, Babatunde Olajide, Morgan Mangold, Sarah Schleicher, Al Dimas.
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