Nathan Ramsay Email & Phone Number

Reston, Va, Us

Tinton Falls, Nj, Us

• 100% onsite, customer-facing role, being the single point of responsibility for backups.• Analysing infrastructure and recommending architectural/design modifications.• Measuring customer’s network/disk/tape for throughput improvements.• Installing and configuring Commvault software on servers and clients.• Troubleshooting and optimising infrastructure technologies – VMWare vSphere v5/6/7, VLANs/networks, Dell Equallogic, Isilon, iSCSI/fiber SANs, snapshots, VSS, IBM tape drives, NetApp ONTAP 7/8, Windows/Unix/Linux/Solaris.

London, Gb

• Managing our external video/IT system suppliers and performing all troubleshooting.• Configuration of the SAN with Nexsan Satabeasts and Brocade fibre switches with DCFM.• Performing the LTO4 tape backups with Symantec/Veritas NetBackup and Backup Exec on Scalar i500/i80 robots.• Building and testing VMs on VMware vSphere ESXi 4.• Server support and admin on Server 2008 R2 x64 – AD, GPO, DNS, DHCP.• Server hardware support with HP Insight Manager, iLOs, HP blade enclosures and DL380s.• Following ITIL methodologies by use of Touchpaper software.• Website improvements with coding in SQL, IIS, Apache, XML, media streaming.• Video work with satellite dishes, encoders, codecs.

• Resolving incidents raised via walk-up, email, raised-tickets or Skype chats.• Managing file/print servers and permissions on the domain.• Building and configuring new workgroup laptops.• Managing stock-levels and ordering custom goods.• Diagnosing/resolving AV equipment in conference rooms.• Scripting and troubleshooting for the Exchange-Zimbra mail migration.• PGP disk encryption setup and PGP mail encryption troubleshooting/setup.

London, Gb

• Collecting equipment from Goods-In and building/customising them for users.• Administering user accounts in AD, Exchange, VPN and other systems.• Troubleshooting desktop, internet and MS Office faults.• Assisting users with offsite connectivity through Cisco VPN, RSA tokens, 3G dongles, wifi, Citrix.• Troubleshooting and escalating email issues with Outlook and Exchange.• Troubleshooting Blackberries, using Desktop Manager and BES 5.• Maintaining an ITIL environment, by using HP Service Desk and other management systems.• Troubleshooting, configuring and installing OSX and CS2/4 on Apple Mac desktops/laptops.

London, Gb

• Administering user accounts in AD, firewalls and other systems.• Correcting printing issues on print servers, and escalating major hardware issues.• Assisting users with offsite connectivity through Juniper RAS, 3G, iPass, wifi.• Troubleshooting Lotus Notes and Blackberries, in consultation with Notes Admins and Vodafone..• Maintaining an ITIL environment, by using Unicenter CMDB and DSM.• Troubleshooting media apps: Prestige, Quark, InDesign, Photoshop, CS4, InCopy, PMS and Agresso.• Troubleshooting Outlook and Exchange in the cloud (BPOS).• Troubleshooting Apple Mac desktops on OS9-X.

New York, Ny, Us

• Administering Server 2003 on servers in UK & EMEA, including AD, DNS, File & Print roles.• Management of GPOs and startup scripts for printers, mapped drives, profiles and corporate policies.• Using VMWare and VirtualPC to migrate and move servers.• Creating and maintaining backup jobs and restores on Veritas/Symantec Backup Exec 9-11.• Installing and configuring HP ProLiant servers and NASes. • Managing/troubleshooting the server room (servers, switches, telephones, LTO tape drives, KVM).• Imaging workstations with Ghost 2003 and maintaining an image library.• Installing, migrating, backing up and troubleshooting Lotus Notes 5-8.• Completing a Lotus Notes 8 migration to part of the 120 EMEA staff using downscaled templates.• Troubleshooting and maintenance of all 120+ WinXP client machines.• Initial setup and synching of Blackberries with minor troubleshooting.• Conducting a software audit of antivirus, office and other programs, using GoverLAN.• Rolling out an Office 2003 upgrade to the 70 London-based staff using Administrative Installation Points.• Management of Business Objects XI and Web Intelligence reports.• Troubleshooting and escalating of Ricoh and HP printers, servers and external escalations.

Toronto, On, Ca

• Installing bespoke financial software (OASYS Global) on clients’ machines (Server 2003, Vista, XP, 2k) via Webex remote desktop and phone/email assistance.• Network troubleshooting for SSL tunnels and a 3rd-party VPN supplier.• Windows troubleshooting of .dll files, browser components, dialups and file permissions.• Converting and troubleshooting the old database from DBVista to SQL Server 2005 Express.• Creating the primary 2 customer/engineer manuals for Installation and Disaster Recovery.• Creating, managing and delivering comprehensive training for all client-facing teams.• Communicating effectively to a variety of international clients, with varying abilities in English.• Managing clients through the upgrade process - in person and by phone.

Brisbane, Queensland, Au

• Server 2003 troubleshooting of DNS, DHCP, File, Print, AD, Exchange 2003.• Creating and implementing a staggered backup plan for our servers, as a Disaster Recovery project.• Monitoring server backups (Acronis True Image) and adjusting jobs, paths & permissions where needed.• Installing and troubleshooting Citrix ICA Client on WinXP workstations.• Following some ITIL methodologies like definitive software library, config mgmt, incident mgmt.• Co-managing a static HTML intranet site hosted on IIS.• VPN and network troubleshooting on the university backbone, involving VLANs and VLSMs.• Domain migration project to move all users and correct local profile issues.• Monitoring and maintaining a server-managed version of Symantec Corporate Antivirus.• Rewiring & documenting ethernet and phone cables in our communications cabinets.• Testing, upgrading and repairing hardware components on desktops, laptops and Intel SR2500 servers.• Sysprepping and imaging workstations (with Acronis & V2i) for duplication and redeployment.• Configuration and troubleshooting of a few Vista machines on our Server 2003 network.• Installing/building new computers from scratch, with drivers, updates and programs for our SOE.• Archiving and rebuilding mailboxes and profiles in MS Office 2000-2007.• Configuring a few OSX MacBooks with programs installs and for SMB file-shares.• Installing and troubleshooting a variety of scientific programs – all with their own unique methods of operation that we had to learn and use with very little documentation.• Managing libraries of disk images licenses, drivers, documentation & media.• Call logging to a bespoke CRM system and Spiceworks.

Sydney Cbd, New South Wales, Au

• Troubleshooting ADSL line faults with customer and line provider.• Reconfiguring and testing ADSL and dialup.• Network and workstation reconfigurations on Apple Mac OS 7-X and Windows 95-Vista.• Correcting security programs such as firewalls, antivirus and popup blockers to allow internet access.• Troubleshooting mailbox issues with quota, connectivity, antivirus blockage issues on Outlook Express, Mac Mail, MS Outlook 97-2003, Thunderbird, Entourage.• All troubleshooting performed via instructing the customer over the phone.• Adherence to KPIs for inbound calls and SLAs for DSL service.• Training new teams on my own troubleshooting procedures and ADSL hardware.• Providing occasional cover for team/floor managers and Level 2 engineers.• Performing sales and billing related duties on AAPT’s bespoke CRM and legacy systems.

• Managing our clients’ web domains with their registrars, including email accounts, DNS and FTP.• Editing and creating HTML pages with CSS for presentation and Cold Fusion/PHP for dynamic content.• Managing connections to MySQL and SQL Server databases to run the websites.