Manager, Account Service
Current
Nov 2021 - Present
AeroLeads people directory · profile
Nathan Ream Email & Phone Number
Manager, Account Service at ConvergeOne
at
ConvergeOne
2 work emails found
@convergeone.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, Account Service at ConvergeOne
Location
Indianapolis, Indiana, United States
Who is Nathan Ream? Overview
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Quick answer
Nathan Ream is listed as Manager, Account Service at ConvergeOne at ConvergeOne, based in Indianapolis, Indiana, United States. AeroLeads shows a work email signal at convergeone.com and a matched LinkedIn profile for Nathan Ream.
Nathan Ream previously worked as Manager, Account Service at Convergeone and Converged Principal Engineer at Convergeone. Nathan Ream studied at Ivy Tech Community College.
Company email context
Email format at ConvergeOne
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{first_initial}{last}@convergeone.com
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AeroLeads found 2 current-domain work email signals for Nathan Ream. Compare company email patterns before reaching out.
Profile bio
About Nathan Ream
Dynamic, results-oriented senior professional working at the cutting-edge of technical leadership, high-quality service delivery, and influential team leadership to drive class-leading account performance. Specialize at defining and translating customer goals into targeted recommendations and innovative solutions while actioning meaningful change to expedite issue resolution, elevate internal standards, and position support services for success. Superior communication and interpersonal skills facilitate strong consultative relationships and promote a leadership environment that is conducive to technical best practice, target-attainment, and continuous improvement.KEY SKILLS & STRENGTHS • Client & Account Relationship Management • Customer Needs Analysis • Problem Solving & Solution Development • Technical Triaging & Troubleshooting • Cross-functional Collaboration & Teamworking• Innovative Problem Solving• Staff Management & Team Development • Technology Performance Optimization • Stakeholder Engagement • Contact Center Solution Development • Critical Incident Management • Training, Coaching & Mentorship • Project Management (Engineering Expertise)• Data Analysis (Data-driven Decision-making)
Listed skills include Networking, Troubleshooting, Servers, Windows Server, and 18 others.
Current workplace
Nathan Ream's current company
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8 roles
Nathan Ream work experience
A career timeline built from the work history available for this profile.
Converged Principal Engineer
Jan 2021 - Nov 2021
Genesys Converged Enginner
Jul 2016 - Jan 2021
Strategic Team Lead
- Technical Management of a dynamic support team by providing technical leadership to both team members and customers.
- Drive customer incidents with support to a quick resolution by working closely with support engineers.
- Run meetings with customer for incident/change review.
- Provide customer incident summaries to management when needed.
- Serve as first escalation point in problem resolution process.
- Align customer’s support needs with the future of the product by working with Development and Testing groups.
Sep 2015 - Jul 2016
Caas Senior Systems Engineer
- Major Responsibilities/Activities
- Primary customer contact for providing accurate and creative technical solutions to user problems of moderate and difficult nature.
- Research, resolve, and respond to questions received via telephone calls, email, web, and web chats in a timely manner, in accordance with current standards.
- Keep a current, general background across the Interactive Intelligence product line and associated technologies.
- Maintain and meet the Service Level Agreements (SLA) objectives for CaaS customers.
- Capable of resolving majority of the support incidents without escalating to product support.
May 2012 - Sep 2015
Quaility Analyst
-Assisted Customers with hardware and software support via phone and web chat-Overseen Quality of Service and Policy in all technical departments-Documented configurations and contribute to knowledge base-Collaborated with other departments to fulfill site wide projects-Researched to provide resolutions to technical and service issues
Nov 2009 - Apr 2012
Systems Supervisor
-Supervised department staff and provided training for new applications.-Ensured stability/function of servers, computers and telecommunications systems-Facilitated network infrastructure redesign upgrading all switches, routers, wireless, fiber, and wired networks.-Developed and Deployed new software and hardware solutions-Performed diagnostics, repair.
Dec 2008 - Sep 2009
System Assistant
-Assisted Supervisor in deployment and testing of database servers and software-Responsible for maintaining operation of all workstations-First to respond to network or communications issues
Jun 2006 - Dec 2008
1 education record
Nathan Ream education
FAQ
Frequently asked questions about Nathan Ream
Quick answers generated from the profile data available on this page.
What company does Nathan Ream work for?
Nathan Ream works for ConvergeOne.
What is Nathan Ream's role at ConvergeOne?
Nathan Ream is listed as Manager, Account Service at ConvergeOne at ConvergeOne.
What is Nathan Ream's email address?
AeroLeads has found 2 work email signals at @convergeone.com for Nathan Ream at ConvergeOne.
Where is Nathan Ream based?
Nathan Ream is based in Indianapolis, Indiana, United States while working with ConvergeOne.
What companies has Nathan Ream worked for?
Nathan Ream has worked for Convergeone, Interactive Intelligence, Manpowergroup, and New Castle-Henry County Public Library.
How can I contact Nathan Ream?
You can use AeroLeads to view verified contact signals for Nathan Ream at ConvergeOne, including work email, phone, and LinkedIn data when available.
What schools did Nathan Ream attend?
Nathan Ream studied at Ivy Tech Community College.
What skills is Nathan Ream known for?
Nathan Ream is listed with skills including Networking, Troubleshooting, Servers, Windows Server, System Administration, Cloud Computing, Technical Support, and Windows.
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