Supervisor for 20+ team that provides Operational Support for 1400+ Collaboration spaces in the Houston area. Renegotiated MSP agreement for operational support. Led study for hardening Video Conferencing hardware and process, enabling reduced travel expenses and increased collaboration.

Led UTC Service Management team through agile transformation successfully. Prioritized backlog and worked with stakeholders to identify priorities. TCP Performance North Product OwnerCreated team, including interviewing team members, creating team scope and norms, aligning with customers on practices, and providing Stewardship back to customers. Provided Operational support to more than 250 Geoscientist customers by proactively detecting issues and then connecting customers with solutions. Used data to assign High end workstations and Ssds using a trial process in which usage and benefit were measured, ensuring proper utilization and maximizing benefit for both the customer and hardware.

Provided Service Management Support for Upstream Technical Computing Environment and Organization. Created Communication Guidance for UTC Organization. Created and provided Incident Manager Training for UTC organization. Aligned UTC Service Management Major Incident Matrix with other Applications organizations, enabling consistent Stewardship across orgs.

Supported 50+ SharePoint Servers and provided primary Yammer Admin support. Wrote / Modified 4 Powershell scripts for monitoring SharePoint farms, providing faster and more accurate notification of issues. Primary SharePoint Contact in Operational Alignment activities, merging together multiple teams providing support for Outlook, Exchange, and SharePoint.