Nathan Reichstein Email & Phone Number

Batemans Bay, New South Wales, Australia

• Managing the day-to-day operation of the customer service department of the business, including but not limited to:
• Management of a seamless Customer Sign-up process for STARplex programs and services
• Manage and train staff to up-sell programs, maximising spending opportunities.
• Oversight, management and constant improvement of service promise.
• Delivery of customer experience training to all relevant staff.
• Direct management of all customer service team at STARplex.In addition, includes the management of all facility technical software systems, including:

Managing bookings for all rooms, venues, and facilities, centre-wide, including:- Promotion and external sales of centre and site facilities - Stadium, sporting venues, Swim Centre. - Maintaining several booking diaries for all venues- Raising and issuing invoices, updating invoice accounts, following up arrears- Managing and creating centre-wide ticketing.

Management of all facility technical software systems, including:- Complete rollout of a PerfectGym site to manage a new program offering, including maintenance of client portal, CRM, member management and app.- LINKS Modular Solutions site maintenance, inclusive of membership and retention management, lead generation and processing, workflow and sales.

Adelaide, South Australia, Australia

2019-2022 Head Venue Technician at Diverse-City (formerly Union Hall/The Promethean)2014-2022 Head Barista for On Wheels Events (Port Adelaide)

Managing the day-to-operations of theatre and room hire, including:- Managing and supporting a small technical staff, including HR issues and recruiting- Technical staff training- Maintaining schedules and bookings of spaces- Communication with external and internal hirers- Assuming a technician role for school based events- Event management for external.

Day-to-day Sales and Member Services for customers and members of Fitness and Swim Centre, including:- Lead generation and filtering- Sales and conversion of lead data- Retention and 'saving' of cancelling members- Reporting and day-to-day administration tasks including analysis of data and member statistics

Day to day venue technical support, with skills and responsibilities in the areas of: venue setup; lighting rig, design and plotting; audio and staging setups; and lighting and audio operation.

Diploma, Business

Certificate, Live Production & Services

High School Diploma, Business, Accounting, & Theatrical Services.