Nathan Reichstein Email & Phone Number

Port Lincoln, Sa, Au

Batemans Bay, New South Wales, Australia

Managing the day-to-day operation of the customer service department of the business, including but not limited to:• Management of a seamless Customer Sign-up process for STARplex programs and services• Manage and train staff to up-sell programs, maximising spending opportunities. • Oversight, management and constant improvement of service promise.• Delivery of customer experience training to all relevant staff. • Direct management of all customer service team at STARplex.In addition, includes the management of all facility technical software systems, including:• Complete rollout of a PerfectGym site to manage a new program offering, including maintenance of client portal, CRM, member management and app.• LINKS Modular Solutions site maintenance, inclusive of membership and retention management, lead generation and processing, workflow and sales support.• Active Carrot system maintenance, including online member portal, online registration, sign-up and enrolment• Oversight and distribution of all outbound customer and member communication via EBlast• Reporting on member engagement

Managing bookings for all rooms, venues, and facilities, centre-wide, including:- Promotion and external sales of centre and site facilities - Stadium, sporting venues, Swim Centre. - Maintaining several booking diaries for all venues- Raising and issuing invoices, updating invoice accounts, following up arrears- Managing and creating centre-wide ticketing solutions for various programs- Implementation of new booking systems feeding onto our website and facility management software backbone- Facility maintenance- Deep knowledge and understand of multiple facility management software solutions, their back- and front-end advantages/disadvantages Managing the day-to-day operations of theatre:- Managing and supporting a small technical staff, including HR issues and recruiting- Technical staff training- Communication with external and internal hirers- Assuming a technician role for school-based events- Event management for external, large-scale events

Management of all facility technical software systems, including:- Complete rollout of a PerfectGym site to manage a new program offering, including maintenance of client portal, CRM, member management and app.- LINKS Modular Solutions site maintenance, inclusive of membership and retention management, lead generation and processing, workflow and sales support.- Active Carrot system maintenance, including online member portal, online registration, sign-up and enrolment- Oversight and distribution of all outbound customer and member communication via EBlast- Reporting on member engagement

Adelaide, South Australia, Australia

2019-2022 Head Venue Technician at Diverse-City (formerly Union Hall/The Promethean)2014-2022 Head Barista for On Wheels Events (Port Adelaide)

Managing the day-to-operations of theatre and room hire, including:- Managing and supporting a small technical staff, including HR issues and recruiting- Technical staff training- Maintaining schedules and bookings of spaces- Communication with external and internal hirers- Assuming a technician role for school based events- Event management for external, large-scale events- Ticketing for events centre-wide- Raising and issuing invoices

Day-to-day Sales and Member Services for customers and members of Fitness and Swim Centre, including:- Lead generation and filtering- Sales and conversion of lead data- Retention and 'saving' of cancelling members- Reporting and day-to-day administration tasks including analysis of data and member statistics

Day to day venue technical support, with skills and responsibilities in the areas of: venue setup; lighting rig, design and plotting; audio and staging setups; and lighting and audio operation.

Diploma, Business

Certificate, Live Production & Services

High School Diploma, Business, Accounting, & Theatrical Services.