Providing IT Support to Staffordshire Primary and Secondary SchoolsMaintain schools IT Infrastructure including O365 Admin, GSuite Admin, Active Directory/Group Policy Admin, IOS Management (JAMF MDM).Provide remote support to schools via the Freshdesk ticketing system/phones, ensuring schools are regularly updated on the progress of incidents raised

Provide 1st line support to over 500 customersLog all incidents in ConnectWise ticketing system and ensure SLA’s are metSetup VPN connections on customer computers via SonicWallProvide managed antivirus support to customers via Webroot.Provide email monitoring (blacklist/whitelisting) though Barracuda and Mimecast.

Manage and maintain virtual servers under Service Level Agreement support, desktop and laptop PCs, hardware and softwareSet up and maintain e-mail/user accounts for all staff and students.Manage and maintain the Academy VOIP Telephony systemManage and maintain the Academies Audio Visual equipment (Interactive Whiteboards/projectors/Digital Signage Solution).Budget holder responsibility for IT resources, procuring equipment/licenses.Line management responsibility for casual worker.Monitor Safeguarding software and report and violations to Safeguarding Team/relevant staff members.

Providing support to Primary School RM CC4/Microsoft vanilla networks.Providing support to school IOS devices via Apple Configurator and knowledge of VPP.Responsible for installing software on school networks (locally/via GPO/RM Management Console)