In my most recent position, I am accountable for consistently driving operational excellence by leading various HR initiatives, including training compliance, employee development strategies, succession/compensation planning, and benefits administration. I deliver expert-level support and guidance to sales, technical, hybrid call center, and operations teams to achieve specific business goals. I execute data analysis to identify trends and instruct leaders about effective coaching and employee engagement to enhance performance. Furthermore, I conduct multiple trainings such as EHS, wellness, new employee orientation, new leader coaching, diversity and inclusion, and career development training to reinforce individual's skills and competencies.The achievements from this role have included the following:• Accomplished consistent employee satisfaction scores that resulted in exceeding Apple's national average.• Achieved high employee retention rates annually with low turnover costs by delivering exceptional services.• Recognized for high degree of contribution into development and promotion of 17 leaders across geography into leadership roles.

During my tenure as District Human Resources Manager, I efficiently directed New England territory of 3,500 employees, ensuring smooth workflow. I proactively advised shop and district executives on difficult employee relations and HR concerns. I maintained productive workforce and compliance with federal and state employment laws and regulations through compensation planning and benefits administration. Moreover, I delivered exceptional support to store leadership with recruitment, on-boarding, and training practices while serving as HR strategic partner to district managers, support staff, and general manger team.The contribution from this role include the following:• Achieved the best average employee satisfaction scores across territory through specific measures such as management cares, career development, and trust.• Selected to participate in assignment that piloted field talent acquisitions program for leadership roles.

(Concurrent with DHRM Role)

While serving as General Manager at Best Buy, I consistently enhanced profitability by developing and implementing appropriate policies/procedures for store management. I analyzed company's overall revenue and expenses by managing profit and loss. I also prepared effective district training materials to build leadership acumen and improve human capital decision-making skills.Here is a small selection of my contributions for this role:• Directed all aspects of retail locations with revenue ranging from $22M - $50M annually.• Recognized as top store in territory for complete employee lifecycle management and growth.• Achieved Silver Customer Satisfaction Award for top performance across territory and leading customer satisfaction index (Net Promoter).• Attained top employee engagement scores in annual engagement survey and highest employee satisfaction scores in semi-annual employee satisfaction surveys.

The Sales Assistant Manager shares leadership of a Best Buy store with the Store General Manager and other Assistant Managers, focusing on store profitability, through creating and sustaining positive customer and employee experiences. Specifically accountable for implementing defined business group strategies, analyzing business results, creating and communicating effective gap management plans and for managing, coaching, and developing the Sales Supervisor team enabling them to train, recognize, develop, and coach their sales team members to provide exceptional customer experiences. Key Responsibilities: • Implements the business group strategy, analyzes business results to identify wins and opportunities and creates plans to address gaps all in partnership with district leadership • Ensures Sales Supervisor understands and can execute business group strategy including those processes and behaviors needed to achieve that strategy, validates that behavioral expectations are met, and is held accountable to the execution of that strategy through their people. Ensures Supervisors have the appropriate knowledge and expertise through Path to Excellence Knowledge Zone requirements necessary for them to provide an excellent customer shopping experience and employee development experience. • Fulfills Customer Experience Leader (CEL) responsibilities to support business results and customer needs, including validating merchandising readiness and display functionality • Completes Coach the Coach activities, monthly Leadership Capability Reviews, and quarterly PDGs to support Supervisor development • Completes Talent and Selection responsibilities in partnership with district leadership to support business group strategies and performs other duties as assigned