Nathan Ritchie Email & Phone Number

Atlanta, Ga, Us

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

Marietta, Georgia, United States

Atlanta Metropolitan Area

Kennesaw, Georgia

Smyrna, Georgia

Kennesaw, Georgia

Promoted to manage fast-casual restaurant serving approximately 1,000 customers per week and producing weekly sales of ~$20K. Lead 25-member team, overseeing scheduling, staff training and overall performance management. Administer finances, invoices and payroll. Perform inventory management, examine costs and review P&L, determining best practices and opportunities to enhance efficiency, profitability and productivity. - Maintained continuity in restaurant’s key performance drivers amid reassignment to various locations within dynamic, major metropolitan Atlanta market. Showcased agility, adaptability and leadership in navigating store-specific nuances.- Earned respect and cooperation of staff across three locations by understanding functions, challenges and needs at each store, and leveraging knowledge, skills and experiences of existing staff.- Cultivated local market’s most comprehensively cross-trained team, with all Kennesaw location employees understanding front-of-the-house (cashiering / customer service) and back-of-the-house (cooking / food prep) functions. - Contained costs and maximized sales by managing real-time store performance via technologies such as Fresh Stats, utilizing intelligence and trending to make strategic decisions.- Fostered staff productivity and retention through hands-on management, leading by example to serve customers and facilitate routine operations. - Optimized team time management, prioritized big-ticket demands (catering orders) and conserved labor costs. - Sustained best-in-class operations at Kennesaw location, often cited as template or model for peer locations.

Alpharetta, Georgia

Suwanee, Georgia

Suwanee, Georgia

Supervised 24 employees, including cashiers, cooks and shift leads, and developed staff schedules. Attended to and administered finances, performing variance analysis, running weekly P&L, completing payroll and approving invoices. Conducted inventory counts, addressed customer inquiries and assisted with operational activities. - Assumed sense of ownership within newly promoted role with minimal guidance or training at high-volume, fast-paced location.- Took self-directed approach to learn and adopt restaurant management strategies, leading to promotion of General Manager.- Partnered with Area Supervisor, understanding and applying hospitality best practices to develop effective, efficient management style.- Managed labor costs through manual tracking, forecasting expenses daily before introduction of real-time technologies.

Suwanee, Georgia

Supported and supervised staff with accountability for professional development, engagement and training of crew. Handled transactions, verified and prepared customer orders, and facilitated service excellence. - Balanced introductory management duties with back-of-the-house functions in food preparation, menu development and cooking practices to magnify restaurant performance, functionally and strategically.- Aided General Manager operationally and administratively, often supervising 4-5 staff during closing shifts.- Set and maintained high performance standards in absence of established protocols, policies or best practices within growing fast-casual brand. - Utilized prior hospitality and food service industry background to strengthen operations, introduce preferred practices and heighten team performance in setting with significant ambiguity and lack of clarity.

John'S Creek, Georgia

Led food and beverage operations for exclusive country club, accountable for ~$1K in sales per shift. - Presented ideas to streamline and improve operations for consideration by management, showcasing proactive approach to process improvement.

Richmond, Virginia

Managed 10-member team in Food and Beverage department. Monitored and helped to maintain exterior grounds, public areas and restaurant, addressing and resolving service and maintenance needs. Liaised with guests, staff and vendors as primary point of contact, adhering to and enforcing established standards. - Readily communicated with diners and guests, triaging issues as applicable and driving customer satisfaction.

Ashland, Virginia

Maintained stocking stations and prepared food for service, cooking menu items according to guest orders. Collaborated with kitchen staff under guidance of head chef. Adhered to safety standards and nutritional and sanitation regulations. Welcomed customers, providing menu recommendations and serving orders. - Addressed and remediated customer concerns related to billing, service and related matters, ensuring diner satisfaction and promoting repeat business.- Functioned in dual role, executing front-of-the-house and back-of-the-house roles as needed.

Richmond, Virginia Area

Bachelor'S Degree, Criminal Justcie, B-

Education record