Nathan R. Email and Phone Number

- Led SOC incident response and crisis management, managing incidents and providing support to field asset protection, security, and other business partners for wider emergencies. - Delivered continuous improvement and advancement of the SOC’s capabilities while maintaining a customer-centric approach with internal and external stakeholders- Led a team of security specialists in securing company assets, proactively mitigating risks, and fostering a robust security posture for both internal operations and customer interactions..- Collaborated in the development of GSOC processes and procedures, to include other global HelloFresh business units to share best practices and enhance customer experiences.- Conducted high-quality investigations into theft and losses, adhering to company policies and procedures.- Led the implementation of a comprehensive asset protection program across the organization.- Developed and executed strategies to prevent loss, optimize fleet safety and security, and minimize operational costs.- Partnered with security business partners on initiatives related to workplace violence prevention, travel security, and risk intelligence.- Ensured quality control of all items created on a given shift; including report writing, communication, standardization and customer service.- Fostered a culture of safety and compliance by upholding company policies, standards, inventory control, and record-keeping.- Championed continuous improvement by analyzing data, identifying inefficiencies, and implementing process enhancements.

- Headed up workplace safety & security initiatives for our US operations. Monitored, directed, and assisted in daily security operations for 20+ sites, to include corporate, last mile, & distribution. - Managed access control, video management, emergency alerting, and other safety and security systems around the network.- Identified in-progress incidents by leveraging technology, reporting and surveillance tactics.- Resolved emergency escalations by managing company emergency action plan, and other safety and security standards.- Managed site teams during incidents and provided escalation support to senior leaders. - Developed continuous improvement principles to identify ways to improve team processes and results.

- Led global security operations efforts to efficiently and effectively provide site security services and asset (lives, buildings, equipment, inventory, data, & intellectual property) protection. Supported multiple facilities within central US region. - Served as global security’s liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies and the department’s performance- Led, conducted, and delivered results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents- Analyzed data, conducts audits and identify trends to create actionable plans to mitigate risk- Developed projects while continuously improving physical security, processes, standards, training, and policies for future growth- Audited physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensuring functionally of all systems

- Led protection of people, assets, and brand reputation for 5+ stores within assigned region, to include Connecticut, New York, and Texas.- Managed the external investigative process by identifying trends, offender activity, and fraud through data analysis and incident reporting.- Collaborated with cross functional teams to develop localized plans and efforts to address high impact cases.- Proactively monitor controls to identify potential causes of habitual offender activity within specific locations.- Delivered communication and partnerships (teach, coach, and inspire) throughout area of responsibility to execute loss prevention, safety, and operations.- Supervised employees to communicate external trends by reinforcing customer service and incident reporting.

- Managed incident response and crisis management within the store during assigned shifts. Independently handled routine loss prevention situations and support store management for larger emergencies.- Managed CCTV systems to monitor store activity, identify suspicious behavior, and deter potential shoplifting incidents.- Collaborated to the implementation of security programs that prioritized customer safety and a positive shopping experience.- Maintained confidentiality of sensitive information while conducting investigations and preparing reports.- Delivered strong communication and interpersonal skills through collaboration with store teams.- Drafted security incident reports, ensuring clear and concise communication to business partners.

- Managed and led a team of 4+ soldiers in delivering target identification, intelligence gathering, communication support.- Planned, coordinated, and executed offensive support missions for field teams and tactical operations center.- Collaborated with maneuver units and tactical operation center to ensure accurate and timely delivery of fire support.- Processed and facilitated target intelligence, data, and generated support requests.- Developed and maintained fire support plans, overlays, and target lists to support tactical operations.