• Provided second line of defense (2LOD) oversight and credible challenge to first line of defense (1LOD) functions including vendor management, new business initiatives, and regulatory remediation.• Served as the primary 2LOD representative during the planning and design process for the implementation of a new Vendor Module in the Enterprise Governance, Risk, and Compliance system (GRC). Leveraged experience in 1LOD vendor management and software development to guide the conversation to consider strategic and risk-based design principles.• Completed an initial secondary risk review on a sample of due diligence and ongoing monitoring activities on 80 vendor records completed by 1LOD to ensure data quality and alignment to operational procedures. Continued to perform monthly secondary risk reviews as 1LOD activities are completed.• Created an interim risk acceptance process and guideline for risks and gaps identified during 1LOD due diligence and ongoing monitoring activities, that aligned to the Enterprise Issue Management Standard. Served as primary point of contact for implementing the risk acceptance process.

• Maintained a 99% risk assessment compliance average for a population of over 300 third party vendors supporting Wells Fargo Advisors. Vendors ranged from simple low-risk providers to high-risk technology companies and Financial Market Utilities. Consistently held the highest Quality Assurance score on the Wells Fargo Advisors Supplier Management team.• Served as the intake manager for the Wells Fargo Advisors and Wells Fargo Treasury Management Supplier Management teams, ensuring that approx. 5 to 20 new contract requests were correctly assigned each day.• Independently mastered the reporting capabilities of our system of record and became the subject matter expert on reporting for all of Wells Fargo Supplier Management. Provided on demand reporting to senior leaders in Supplier Management and peripheral teams like Third Party Officers and Regulatory Compliance.• Created and presented a course on our system of record’s reporting capabilities to over 75 teammates. Provided ad-hoc training to Third Party Officers, Regulatory Compliance Officers, and Anti-Bribery and Corruption Analysts.• Built a macro-enabled Excel workbook to address functionality gaps in the system of record. This workbook was approved by management for distribution to multiple teams and increased team member efficiency and correctness. Updated document as needed to meet changing policy requirements and add new features.• Took on an increased role during a 50% staffing shortage and continued to meet all quality and compliance standards.• Selected as a subject matter expert to assist the development team in the resolution of a difficult software rollout. Prevented over 200 records from being mistakenly deleted, devised a solution to a bug that overwrote hundreds of fields per day, and escalated promptly to prevent a policy change that would have paralyzed the request intake process across all of Wells Fargo Supplier Management.

• Maintained a 99% risk assessment compliance average for a population of over 300 third party vendors supporting Wells Fargo Advisors. Vendors ranged from simple low-risk providers to high-risk technology companies and Financial Market Utilities. Consistently held the highest Quality Assurance score on the Wells Fargo Advisors Supplier Management team.• Served as the intake manager for the Wells Fargo Advisors and Wells Fargo Treasury Management Supplier Management teams, ensuring that approx. 5 to 20 new contract requests were correctly assigned each day.• Independently mastered the reporting capabilities of our system of record and became the subject matter expert on reporting for all of Wells Fargo Supplier Management. Provided on demand reporting to senior leaders in Supplier Management and peripheral teams like Third Party Officers and Regulatory Compliance.• Created and presented a course on our system of record’s reporting capabilities to over 75 teammates. Provided ad-hoc training to Third Party Officers, Regulatory Compliance Officers, and Anti-Bribery and Corruption Analysts.• Built a macro-enabled Excel workbook to address functionality gaps in the system of record. This workbook was approved by management for distribution to multiple teams and increased team member efficiency and correctness. Updated document as needed to meet changing policy requirements and add new features.• Took on an increased role during a 50% staffing shortage and continued to meet all quality and compliance standards.

• Created approximately 300 new records to transition vendors into a new third-party management database.• Collaborated with risk management professionals, consulted business owners, and carried out thorough research to ensure timely and high-quality project execution.

Executed on-site and remote technical support and repairs for clients for a variety of Apple devices including Mac computers, iOS devices, servers, storage solutions, and data backup technologies.

• Researched, designed, and developed bug fixes and new functionality for the MyChart Patient Portal in alignment with strict patient safety standards.• Engaged with stakeholders from numerous departments to gather requirements and devise solutions based on the current application’s functionality. Mentored three interns during their summer project.

• Performed classroom technology installations across campus, focusing on supporting the completion of the new Weitz Center for Creativity. Developed and deployed touchscreen interfaces as needed.• Troubleshot computer, presentation, and other equipment problems with clients, exhibiting ability to remain composed and professional in high-stress and time-sensitive situations.• Coached and oversaw new staff and student workers, ensuring understanding and compliance with workplace policies and procedures, technical skills, and customer service. Developed instructional videos and documentation.