Nathan Robinson Email & Phone Number

Kalamazoo, Mi, Us

Grand Rapids Metropolitan Area

Kalamazoo, Michigan Area

Allegan, Mi

• Worked as an go-between infrastructure engineering and 1st/2nd level support teams, to facilitate communication, and the dissemination of knowledge among all teams.• Worked with engineering teams to resolve issues involving AD, Exchange, SCCM, Group Policy, AnyConnect VPN, and more • Improved our internal Knowledge Base by creating, reviewing, and editing documentation.• Identified root cause issues for large scale problems within infrastructure (reoccurring issues, outages, and more)• Packaged and delivered software via the SCCM system

• Handle computer issue ticket creation and routing• Password Resets through Active Directory and Novell Identity Manager• Phone Support for both software and hardware related issues• SAP systems administration• Mobile (Cell Phone) orders and support• Email support for both software and hardware related issues• Handle billing and support of 6,000 cell phone lines• Direct work with users to solve issues related to infrastructure issues

• Supervise and manage 7+ employees • Help customers both on phone and in person • Perform small IT issue fixes such as printer repair, computer repair, and phone repair • Building and maintaining strong customer relationships for continued success.