Technical System Analyst
CurrentWorking as a Systems Analyst with Alpha involved dealing with client management on a daily basis. Dealing with e-mail and telephone enquiries, logging end user and system level incidents via a ticketing system and resolving them appropriately. Some of my main duties were as follows: Active Directory & Microsoft Exchange Administration, Backup Monitoring, Network Troubleshooting, Hardware & Software Installation, Windows Server Installation and Management as well as Configuration of Laptops/PC's/Servers/Routers/Access Points/Web Servers/Firewalls and More.