Solutions Engineer with a primary focus of supporting TierPoint's St. Louis Sales Team in its efforts to position our broad range of products and services. Daily activities include presenting to prospects and customers with Sales Executives, as well as designing infrastructure solutions based on the specifications, goals, and objectives that prospects/customers share as part of the discovery process. The solutions presented leverage TierPoint's offerings, which include: Hosted Private Cloud… Show more Solutions Engineer with a primary focus of supporting TierPoint's St. Louis Sales Team in its efforts to position our broad range of products and services. Daily activities include presenting to prospects and customers with Sales Executives, as well as designing infrastructure solutions based on the specifications, goals, and objectives that prospects/customers share as part of the discovery process. The solutions presented leverage TierPoint's offerings, which include: Hosted Private Cloud, Multi-Tenant Cloud, Disaster Recovery as a Service (DRaaS), Backup as a Service (BaaS), Managed and Professional Services, Co-location and Hyperscaler Management. Show less

• Provide complete infrastructure support for approximately 7,500 virtual machines in six complex HA/DRS-clustered environments across 3 physical data centers and 5 logical virtual data centers • Act as lead representative for all virtualization aspects in company led projects to meet business requirements and ensure proper handling of all deliverables in accordance with project timelines• Coordinate and conduct solution exploration with vendors, including but not limited to creating… Show more • Provide complete infrastructure support for approximately 7,500 virtual machines in six complex HA/DRS-clustered environments across 3 physical data centers and 5 logical virtual data centers • Act as lead representative for all virtualization aspects in company led projects to meet business requirements and ensure proper handling of all deliverables in accordance with project timelines• Coordinate and conduct solution exploration with vendors, including but not limited to creating new vendor relationships and hosting multi-team meetings to identify potential strengths and weaknesses• Responsible for ESX host design, deployment, decommission, and hardware/OS refreshes• Proactively monitor integrity of virtual infrastructure to ensure no downtime to production environment• Coordinate troubleshooting and maintenance activities with other infrastructure teams such as Security, Networking, Storage, and Database Engineering• Hold weekly meetings with VMWare Support to discuss remediation of existing or potential items requiring vendor involvement• Configured weekly VM Infrastructure Powershell report that gathers pertinent information regarding infrastructure capacity and environmental changes• Have produced over 200 pages of technical documentation utilized by the team for troubleshooting and maintenance activities Show less

• Member of Tier III Microsoft Engineering team providing 3rd level support of complete OS system management, administration, and engineering for the shared hosted infrastructure platform consisting of over 3000 unique hosted environments.• Member of 1st shift engineering team responsible for level 3 break/fix incidents and requests ranging from full site outages to administrative system requests. Incidents and requests vary from OS break/fix incidents, F5 Big IP/Cisco ACE load balancer… Show more • Member of Tier III Microsoft Engineering team providing 3rd level support of complete OS system management, administration, and engineering for the shared hosted infrastructure platform consisting of over 3000 unique hosted environments.• Member of 1st shift engineering team responsible for level 3 break/fix incidents and requests ranging from full site outages to administrative system requests. Incidents and requests vary from OS break/fix incidents, F5 Big IP/Cisco ACE load balancer configuration/troubleshooting, Server crash analysis to fielding general infrastructure questions from clients. • Responsible as an integral team member for the technical document authoring and the approval process for all Microsoft OS server change related activities in the shared hosting infrastructure platform (including open and dedicated cloud offerings) not excluding executing approved change requests when necessary to be completed during 1st shift coverage.• Continue to lend knowledge to teammates in my strong points while utilizing and valuing colleagues’ strengths and knowledge. Have documented over 100 pages of technical journals for various tasks and incident fixes that have been made available to any requesting staff member. Personally maintain an ESXi 4.1 lab environment currently hosting 4 virtual guest servers for learning/testing purposes for myself and any other with the desire to invest time learning in the perpetually evolving world of Information Technology. Show less

Member of Managed Hosting team managing/administrating approximately 21,500 servers globally. (Operating Systems - Microsoft, Solaris, and Redhat)

Examine and investigate claims involving disputed coverage.Handled investigation and claims for large accidents involving losses with 4+ vehicles. Collaborated with in-house and network counsel regarding 1st and 3rd party lawsuits. Performed leadership mentoring for team members to provide job development and enhanced resources. Designated "Superuser" to assist with desktop and network connectivity issues.