As a Credit Controller, i was responsible for overseeing the credit and collections function, ensuring timely payments and minimising bad debts. At DMG I worked closely with customers to manage outstanding balances and resolve any disputes, safeguarding our cash flow while building strong client relationships.My Key Responsibilities • Debt Collection: Monitor accounts receivable and proactively follow up with customers for outstanding payments, ensuring timely collections in line… Show more As a Credit Controller, i was responsible for overseeing the credit and collections function, ensuring timely payments and minimising bad debts. At DMG I worked closely with customers to manage outstanding balances and resolve any disputes, safeguarding our cash flow while building strong client relationships.My Key Responsibilities • Debt Collection: Monitor accounts receivable and proactively follow up with customers for outstanding payments, ensuring timely collections in line with company policies. • Account Reconciliation: Perform regular reconciliations of customer accounts, investigating and resolving discrepancies to maintain accurate records. • Relationship Building: Build strong, positive relationships with clients to facilitate efficient payment processes and address any potential issues or delays. • Dispute Resolution: Collaborate with internal teams, such as sales and customer service, to resolve any billing disputes or payment delays, maintaining a focus on customer satisfaction. • Reporting: Prepare regular reports on outstanding debt, collections progress, and aging analysis to provide insights to management and support decision-making. • Process Improvement: Identify and implement improvements to the credit control process, enhancing efficiency and reducing debtor days.The skills I gained: • Excellent communication and negotiation skills with the ability to handle sensitive financial discussions. • Proficient in using accounting software and Microsoft Office, particularly Excel. • Analytical mindset with strong attention to detail and problem-solving skills. • Ability to work independently, prioritise tasks, and meet deadlines. • Team-oriented with a collaborative approach to managing customer relationships and working with internal stakeholders. Show less

- My role at SES is to chase outstanding debt built up by Both domestic and Business customers over the phone.- My Target was to retrieve 90k of unpaid invoices from domestic customer and 50k a month of unpaid water bills I was able hit multiple targets and generate adequate to make sure payment is received more efficiently going forward. - I also sold insurance policies over the phone for home appliances, heating and plumbing.- Intense use of Microsoft excels and the ability to… Show more - My role at SES is to chase outstanding debt built up by Both domestic and Business customers over the phone.- My Target was to retrieve 90k of unpaid invoices from domestic customer and 50k a month of unpaid water bills I was able hit multiple targets and generate adequate to make sure payment is received more efficiently going forward. - I also sold insurance policies over the phone for home appliances, heating and plumbing.- Intense use of Microsoft excels and the ability to operate accounting systems to generate invoices, statements and bills. Show less

- My Position at Life search was to provide Protection solutions and advise to clients who enquired about Life, Critical illness and Income Protection Cover online.- As a sales-based role my targets in the last month in the company was 17 families protected and with a 40% penetration on multi policies. I achieved this by achieving 19 families protected with 43% multi policies. - This role was phone-based sales role, so my follow-up system had to be efficient in risk of me losing clients.

- At Sainsbury’s my role was to manage a team of 20 staff in the task of replenishment and keeping up store standards. - My day-to-day activities was to set a plan around the size of delivery and stock needing to be replenished. I would set a plan of how we can achieve our goals and during the shift analysing performance so I could adjust the plan to achieve our daily goals.

- My role while at Barnard Marcus was to Provide Full advice and recommendation to my clients on their mortgage and protection needs and requirements. - I started my time at Barnard Marcus as a Trainee as I need to obtain the relevant qualifications needed to give advice. While there I achieved my CF1 and CF6 Adviser Qualifications, RMA status - My day to day consisted of working side by side with the estate agents to coach them in the ability to sale my services as they are the first… Show more - My role while at Barnard Marcus was to Provide Full advice and recommendation to my clients on their mortgage and protection needs and requirements. - I started my time at Barnard Marcus as a Trainee as I need to obtain the relevant qualifications needed to give advice. While there I achieved my CF1 and CF6 Adviser Qualifications, RMA status - My day to day consisted of working side by side with the estate agents to coach them in the ability to sale my services as they are the first contact for most clients.- In my last year in the role, I achieved top adviser and insurance sales adviser in London in 2 out of 4 quarters and banked 109k in that year. Show less

- My Role was Sales, were I sold Phone contracts, Broadband phone insurance and Phone accessories - I specialised myself into B2B sales while working at the store and took on a 6-month role with the company where I focused it became my role and focus- I moved up in the store to become assistant manager and managed people by performing one to ones and managing daily performance.