Nathan Santomieri Email & Phone Number

Overland Park, KS, US

Lenexa, Kansas, United States

Tasked with sourcing, implementing, and maintaining a new CRM for TruHome's client acquisition team.Collaborating with the internal team to align partner needs with our services.Instrumental in onboarding 40 new partners since 2022, with plans to add 15 more in 2024.Managing trade shows, events, and ensuring the success of new partners.Overseeing the.

Overland Park, Kansas

Responsible for the build out the Kansas City market which was the first market in PNC'sNational Retail Expansion Strategy.Achieved dramatic results in Kansas City market - deposits grew from $0 to $30 million in2018 and to $85 million in 2019.Lead team to over 2,000 consumer account acquisitions.Lead team to top customer experience scores in the company.

Leawood, Kansas

Responsible for overseeing and improving results for 10 employees in 3 locations.Oversee implementation of the Customer Experience plan that I helped create for the Kansas City Market.Managed team to $4 million in deposit growth in 2017.Oversee our strategic plan for the Non-Profit space.Oversee implementation of our mobile banking strategy as well as new.

Rockaway, New Jersey

Rockaway, NJ

• Accepted a promotion to assistant branch manager and became responsible to drive the results of the branch and to manage a team of four tellers, one teller supervisor, and one financial sales consultant.
• Increased the branch's Customer Engagement score from 4.74 to 4.96
• Coached tellers to increase the number of referrals from 30 per month to consistently hitting over 100 referrals each month. Tellers currently lead the region in total sales
• Coached the platform agent to increase sales by 20%. Platform currently leads the region in new accounts opened
• Increased the branch's investment revenue by 10%
• Branch is currently the highest in alternative delivery methods in the region

Pequannock, NJ

• Accepted a promotion to supervisor and became responsible for the results of a team of five tellers.
• Increased sales performance of team members 100% from 15-20 sales per month to 30-40 sales per month through individual coaching.
• Moved the team’s customer service scores from 4.70 to 4.93 on a 5.0 scale.
• Increased branch revenue by 4% by successfully implementing a company-wide technology initiative to walk customers through using bank technology rather than utilizing walk-up tellers.
• Personally lead the region in sales referrals and team is also top performing in six months since taking position.

Madison, NJ

• Business development leader responsible for generating personal accounts, business accounts, wealth management referrals, mortgages, and aiding customers in financial planning. Required extensive knowledge of current.
• Selected as PNC Partner to manage and lead the transition and conversion of Royal Bank of Canada to PNC in Montgomery, AL. Trained staff on policies, procedures, system usage, and company culture.
• Represented PNC at several college fairs and at large corporations, presenting on PNC’s products and services, and developing new relationships for PNC.
• Nominated for 2011 PNC Performance Award recognizing performance of top 1,000 achievers out of 55,000 employees.
• Responsible for coaching and motivating tellers in referrals and customer engagement. Managed all branch promotions and marketing.
• Regular volunteer and coordinator for community events including Grow Up Great and Toys for Tots.

Parsippany, NJ

• Managed 35 direct reports of banquet staff and housemen for large-scale corporate events, weddings, bar mitzvahs, and other events. Event sizes ranged 100 to 15,000 attendees. Largest events included Lead East, Chiller.
• Oversaw and managed the Olive Restaurant and the Splash Bar inside of the Hilton Hotel.
• Responsible for coordinating and communicating daily events and forecasted events, including staffing, inventory for supplies, beverages, and food. Oversaw all planning and operational aspects of the occasion leading.
• Directed all equipment set up and tear down. Produced event accounting summaries and invoices.
• Implemented procedures that helped increase customer satisfaction scores dramatically. Trained and evaluated all new employees against standard operating procedures. Conducted annual performance reviews with all.