Nathan Sellers Email & Phone Number

San Antonio, Texas, United States

• Responsible for identifying, employing and administering company executives IT needs• Setup and troubleshoot mobile devices including cellular devices, modems, and tablets• Install and troubleshoot audio/visual media presentation systems for all conference rooms• Install and troubleshoot executives residential network for telework capabilities and security systems• Provide both remote and hands-on executive level tier 2 technical support to systems and applications• Responsible for researching and providing product solution recommendation for new IT requirements including demonstrations and user instructions• Efficiently use Service-Now application to manage, track and document all work done in Help Desk support tickets escalated to Executive Support• Create and implement PowerShell scripts to run against users setting to ensure everything is mirrored for ease of use across executive hardware

San Antonio, Texas, United States

• Perform routine maintenance, upgrade, and support of hardware, operating systems, virtualization and applications• Install and configure requested commercial off-the-shelf software products• Create and manage system users accounts and apply appropriate security groups using Active Directory• Create IP phone extensions and voicemails for new employees using Avaya site administrator and AVST applications• Provide company-wide remote and hands-on tier 2 technical support for company applications• Responsible for the On-Boarding and termination process involving equipment distribution/retrieval for employees starting/leaving the company• Assists Helpdesk as needed• Responsible for training and supervision of technician coming in to replace me as I moved to higher position• Efficiently use Service-Now application to manage, track and document all work done in Help Desk support tickets• Use SCCM to image PC/Laptops as well as remote into customer computer systems to provide remote support and push applications to machines as needed

San Antonio, Texas, United States

• Perform network traffic monitoring using tools such as Solar winds, Splunk, ConvergeOne• Identify and diagnosed network traffic discrepancies and provide recommendation for corrective action solutions to the appropriate resolution teams• Provide monitoring for up to 16 hour shifts• Provide service desk support providing tier 1 IT support to company employees

Ft Hood

● Multichannel transmission systems operator-maintainer supervise, install, operate, and perform unit level maintenance on multichannel line-of-site and tropospheric scatter communications systems, communications security (COMSEC) devices, and associated equipment. Operates and performs preventive maintenance checks and services (PMCS) on assigned vehicles. Installs, operates, and performs PMCS on power generators.

Bachelor Of Business Administration - Bba, Cyber

Education record

Activities and Societies: Tennis