Nathan Sene Email & Phone Number

Gibraltar

Gibraltar

Focusing on a variety of areas which include working closely with Trading Team Leaders, In Play Analysis team and providing regular reports to various Heads of department within trading. Trading Quality Control handles both performance and integrity based issues which often require high levels of discretion. * Weekly reporting to external sources on where we have experienced them being under performing in the product offer as well as reporting any live scouting issues where we believe scouts may have been adding events incorrectly by investigating times these events have been added as part of an integrity issue* Analysing accounts / betting profiles, attempting to find where accounts are abusing limits, picking off weak prices/fixtures, arb/exchange accounts, cash out abusers amongst other types in order to send these to relevant department for restriction* Logging fixtures where we have seen questionable action to produce a weekly and monthly report where bad teams/league are being highlighted as recurring issues and raising to management in order to lower limits or not offer certain teams or leagues* Arranging and producing weekly reports to show costing errors for all sports where source has caused us issues as well as any Trader related issues and other departmental errors that has led to us having incorrect prices or incorrect teams offered* Arranging daily workload for the team and assuring daily as well as weekly tasks are being carried out effectively * Analysing accounts from previous day profit & loss reports as well as quick cash out reports to look for any accounts that may be gaining any unfair advantage or abusing limits/markets* Escalating any errors, source or tool issues where required.* Providing regular feedback to Trading Management on potential trader performance issues by double checking trading prices are correct and events are added on time.

Gibraltar

* Building and pricing sporting events as per traders requests and publishing the events live on the website.* Resulting and settling sporting events as and when the events finish, in order to pay out customers quickly and efficiently.* Setting up live bet events as well as aiding live bet traders with in-running events.* Supervising a team of 6 on livebet duties and schedules.* Trained new starters to the position as well as having implemented many ideas for the team to move forward in a more organized and efficient way of working together.

Gibraltar

* Taking calls from customers and accurately processing bets on the sports book.* Detailed and thorough knowledge of a wide variety of different sporting events.* Good knowledge of the different types of sports book bets.* Maintain and develop key working relationships with other areas of the business in order to satisfy customer expectations.* Escalating issues as required to the fraud department

Gibraltar

* Maintenance of confidential information about our customers* Processing of queries.* Generating and monitoring key statistics in the operation of the gaming systems.* Provision of 24 hour, 7 days a week product, gaming systems support and advice to customer service regarding games and claim resolution.* Logging service requests and tracking and monitoring re-occurring issues, response time and outcomes.* Referring issues such as customer exclusions or bars to the Casino Operations Duty Manager for escalation and resolution.* Very experienced in reports such as game reporting, weekly and monthly reporting of profit/loss.* Experienced in achieving deadlines, daily, weekly and monthly targets

Gibraltar

* Front line of Fraud prevention at 888.com, duties include being vigilant on the use of stolen credit cards and thus reducing the charge back rate.* Experience on meeting demanding deadlines.* Working as part of a team including doing shift work, helping out when others are in need of help.* Taking Poker and Casino deposits, checking details verifying if they match in order to process them.* Calling banks worldwide in order to verify customer details so there is no Fraud related activity.* Very good game knowledge in Poker and most Casino games including, Baccarat, Blackjack, Roulette, Slots, Video Poker, Keno.* Very efficient on the use of the company back office.* Experience on email system also being able to touch type.* Experienced in achieving deadlines, daily, weekly and monthly targets.* Have supervised the team on several occasions.

Gibraltar

* Managing duties included cashing-up, stocking up, maintaining the bar area and the bowling alleys.* Maintaining and oiling electronic bowling equipment.* Supervised administration of bowling lanes, which included entering data on the computer, responsibility for the bowling till and configuration of the program used to control bowling lanes and equipment.* Key Holder, responsible for securing the building and setting alarms