Nathan Setlich Email & Phone Number

Fenton, Missouri, United States

Fenton, Missouri, United States

● Provided frontline technical support to end-users, addressing hardware, software, and network issues promptly to minimize downtime and ensure uninterrupted operations● Managed 25-40 help desk tickets per day (300-350 per month) using ConnectWise automate, prioritizing andescalating incidents as necessary to meet service level agreements (SLAs)● Implemented proactive measures to prevent recurring issues, reducing incident recurrence● Conducted user training sessions to enhance IT literacy and empower users to resolve common issuesindependently, leading to a decrease in support requests● Collaborated with cross-functional teams to deploy and maintain IT infrastructure, ensuring optimalperformance and security across the organization.● Maintained comprehensive documentation of systems, procedures, and troubleshooting steps to facilitateknowledge sharing and continuous improvement initiatives● Train and manage new incoming staff on tool stack and day to day operations● Completed major projects including a domain migration of enterprise size organizations, assisting with multiple mailmigrations, and cyber-security mitigation incidents● Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructuremaintenance – wired and wireless, Network protection and failover tools implementation (Firewall, websecurity, multi-homing devices, backup solutions, etc.)

St Louis, Missouri, United States

● Project manager that found properties to be renovated● Oversaw day-to-day operations, and dealt with the final buyer of the property making sure they were satisfied● Completed multiple successful projects all over the Saint Louis area over the last 5 years● Managed many small projects such as bathrooms, kitchens, and room additions to their completion

● Processes include hiring, training, and helping new staff become welcome in the business● Make sure day-to-day operations move smoothly and are completed with the best customer service● Work with small to large company’s book events for training and other social purposes

• Expertly craft and serve a variety of coffee beverages, teas, and other drinks while providing exceptional customer service• Responsibilities include taking orders, operating espresso machines, processing transactions, and maintaining cleanliness• Strong communication skills, attention to detail, and the ability to work in a fast-paced environment

Master'S Degree, Information Technology Management, 4.0

Bachelor'S Degree, Business Administration And Management, General, 3.5 Gpa

Associate Of Arts, Business; General Transfer Studies

Business Administration