Upon becoming an internal employee, was promoted to HDR I (Aug 2018 - Mar 2019) and was quickly promoted to HDR II (Mar 2019 - Present) due to outstanding performance in terms of team communication, first contact resolution, natural leadership and team oriented goal achievement , and exceptional customer service (both with end users and account leadership) resulting in prompt restoration of workflow for client systems and end users. Supported both Caterpillar Inc. and Royal Cruise Lines LTD.

ATS acquired subsidiary Innovative Technology Solutions. My position is the same for ITS.

Contracted for ATS/ITS supporting Caterpillar Inc. GIS.

- Met multiple company target goals including labor, food cost, and service times, resulting in the ability to help open 2 new stores throughout the company and coach other MIT’s within the region; promoted local marketing by evaluating marketing reports and creating a monthly plan to bring in prospective customers and businesses while retaining a great connection with customers and evaluating daily customer feedback to ensure quality, accuracy, and speed were incorporated in each customer's’… Show more - Met multiple company target goals including labor, food cost, and service times, resulting in the ability to help open 2 new stores throughout the company and coach other MIT’s within the region; promoted local marketing by evaluating marketing reports and creating a monthly plan to bring in prospective customers and businesses while retaining a great connection with customers and evaluating daily customer feedback to ensure quality, accuracy, and speed were incorporated in each customer's’ experience- Evaluated needs periodically for daily prep and truck ordering to ensure the correct amount of product was made and ordered; Evaluated all aspects of business daily, weekly, and quarterly by use of inventories and other data from reports to evaluate and control operational costs, create a lean and efficient schedule, and order raw products accurately and efficiently; oversaw all financial transaction with corporate office and other vendors; and hired and fired, completed and processed new hire paperwork, and continually trained and coached all new and existing employees, including training an Assistant Manager and sponsoring other MIT’s Show less

Due to proficiency, I followed an accelerated program.- Rapidly learned the duties of the General Manager position and applied those skills to my daily activities- Acted as the general manager when the general manager was not working by ensuring exceptional products were being produced; verifying all tasks of crew members, delivery drivers, and inventories were being completed accurately and efficiently- Coached and mentored other MITs, as requested by higher-level managers

Responsibilities included the following:- Welcomed customers- Received returned items- Cashed out customers- Helped customers find items- Received/processed new items to be rented/sold

Responsibilities included the following: -Worked individually to complete scheduled cleaning and perform routine light maintenance, as well as helping other staff and volunteers with ad hoc activities as needed- Trusted with keys and alarm code to admit individuals as directed by the church secretary- Adhered to committed work schedule with zero unscheduled absences.- Cleaned conference rooms, sanctuary, bathrooms, and offices on a weekly basis- Disinfected surfaces, dusted,… Show more Responsibilities included the following: -Worked individually to complete scheduled cleaning and perform routine light maintenance, as well as helping other staff and volunteers with ad hoc activities as needed- Trusted with keys and alarm code to admit individuals as directed by the church secretary- Adhered to committed work schedule with zero unscheduled absences.- Cleaned conference rooms, sanctuary, bathrooms, and offices on a weekly basis- Disinfected surfaces, dusted, removed garbage, and vacuumed on a daily basis- Checked entire building for broken, damaged, or misplaced items on a daily basis- Performed light maintenance as needed, such as replacing light bulbs and fixing doorknobs and tables- Accepted weekly deliveries of food, occasionally with other staff or volunteers- Moved furniture, changed seasonal decorations, and accepted other deliveries as needed Show less