Provide high quality support, maintenance and improvement of the core reservation, departure control and associated airline systems.Focus areas will be to apply system knowledge and airline expertise to;• Respond and resolve problems or issues raised by our internal and external stakeholders• Maintain our systems by prioritising and delivering changesposition description• Improve our systems by participating in system upgrades and new implementations (projects)This role… Show more Provide high quality support, maintenance and improvement of the core reservation, departure control and associated airline systems.Focus areas will be to apply system knowledge and airline expertise to;• Respond and resolve problems or issues raised by our internal and external stakeholders• Maintain our systems by prioritising and delivering changesposition description• Improve our systems by participating in system upgrades and new implementations (projects)This role requires the ability to deal with a variety of internal/external stakeholders and vendors from across the globe and build strong relationships that result in a high level of business and user satisfaction. Strong communication, analytical and problem-solving skills are essential. Show less

The objective of the Sales Support Advisor role is to Reporting to the Manager, Business Transformation, Performance and Support the objective of the Sales Support Advisor is to ensure the Sales team and our Customers are provided exceptional administrative and sales systems support to meet our corporate goals.Providing logistical and administrative support, the Sales Support Advisor is responsible to support the sales tender and contract implementation process, data integrity of the CRM… Show more The objective of the Sales Support Advisor role is to Reporting to the Manager, Business Transformation, Performance and Support the objective of the Sales Support Advisor is to ensure the Sales team and our Customers are provided exceptional administrative and sales systems support to meet our corporate goals.Providing logistical and administrative support, the Sales Support Advisor is responsible to support the sales tender and contract implementation process, data integrity of the CRM database, provide end to end Sales Systems and Fares testing including implementation together with other sales support activities which enable the Sales Team to grow revenue and provide our customers with confidence through the sales process and their ongoing relationship with Virgin Australia. Show less

Within this role I am responsible for assisting in daily reports, trouble shooting and technical assistance with the GSO (Group System Optimiser) software program. This involves liaising with both internal and external parties, such as the Group Sales Team, Revenue Management, pricing as the system designers (PRO’s). Within the project coordinator responsibilities, I am the lead/Subject Matter Expert on the Sabre enhancements, trouble shooting, testing and updates for the Groups and… Show more Within this role I am responsible for assisting in daily reports, trouble shooting and technical assistance with the GSO (Group System Optimiser) software program. This involves liaising with both internal and external parties, such as the Group Sales Team, Revenue Management, pricing as the system designers (PRO’s). Within the project coordinator responsibilities, I am the lead/Subject Matter Expert on the Sabre enhancements, trouble shooting, testing and updates for the Groups and Industry Sales teams. I also update the Groups communication portal, produce SOP’s (standard operating procedures) such as the Alaskan Airlines Group booking and management process, liaise with various internal stakeholders to work on system and process enhancements. One of the most recent projects was to be involved in working with the Robotics team to reduce manual work load for groups department. Working together we now have a robot completing booking requirements and producing invoices. Apart from a time saver this is also a cost reduction to the airline by removing the manual work requirement. Show less

Virgin Australia is an award-winning Australian airline with a strong focus on Customer Service. My role was to facilitate Group Bookings within the Sports and Entertainment area for our industry colleagues and direct clients. I have developed and maintained strong relationships with both internal departments and external customers with the goal of building brand loyalty and a fantastic rapport. Extensive experience in both Sabre Native, Interact and Group System Optimiser (GSO) ensured this… Show more Virgin Australia is an award-winning Australian airline with a strong focus on Customer Service. My role was to facilitate Group Bookings within the Sports and Entertainment area for our industry colleagues and direct clients. I have developed and maintained strong relationships with both internal departments and external customers with the goal of building brand loyalty and a fantastic rapport. Extensive experience in both Sabre Native, Interact and Group System Optimiser (GSO) ensured this success. Due to my dedication and great work ethic I was requested to step up to assist in relief supervisory duties during leave periods. This extra requirement involved reporting and being a contact point for any internal staff assistance. I was also requested to be the contact point for one of major repeat clients due to our great rapport. This involved being on call for their main group movement to ensure that if they required any extra assistance I was available for them when required. By providing this extra service ensured that Virgin Australia was their preferred airline of choice.Customer serviceAccount handlingFinance balancingDocumentation preparation and delivery Show less

Supervise staff and patrons during eventsEnsure patrons have a memorable experience at Suncorp StadiumMonitor any potential hazzards/issues and action accordinglyWork as a team to ensure Suncorp Stadium's policies are adhered toFire safety and awarenessCustomer assistanceReporting and documentingTrouble shootingLiaise with management

Senior Customer ConsultantJeppesen is a subsidiary of Boeing, providing navigational solutions to the global Aviation Industry. My role was the sole Australasian contact to facilitate the purchase and renewals of navigational data and charting solutions to the general aviation community within the region. I was responsible for the financial reporting of sales data to the Head Office in Denver, Colorado and company representative at Trade Shows, Events and Functions within Australia… Show more Senior Customer ConsultantJeppesen is a subsidiary of Boeing, providing navigational solutions to the global Aviation Industry. My role was the sole Australasian contact to facilitate the purchase and renewals of navigational data and charting solutions to the general aviation community within the region. I was responsible for the financial reporting of sales data to the Head Office in Denver, Colorado and company representative at Trade Shows, Events and Functions within Australia. Account managementCoach and assist fellow colleagues Customer sales and serviceProblem solvingAccount handlingStatistics and reportingMicrosoft systems useProficient in Oracle systemRepresent company in functions and eventsWorking as a team and autonomouslyReporting and report handlingUse of Salesforce program Show less

Malaysia Airlines is Malaysia’s national carrier with a strong presence in the Asia and the South Pacific. Developing and maintaining strong relationships with travel agents within Queensland and northern NSW. I was responsible for assisting, supporting and problem-solving travel agents with Malaysia Airlines fares and ticketing enquiries. I also played a key role in training Australian/NZ Ticket office staff in enhancements in the company’s fares and ticketing system. With an office front I… Show more Malaysia Airlines is Malaysia’s national carrier with a strong presence in the Asia and the South Pacific. Developing and maintaining strong relationships with travel agents within Queensland and northern NSW. I was responsible for assisting, supporting and problem-solving travel agents with Malaysia Airlines fares and ticketing enquiries. I also played a key role in training Australian/NZ Ticket office staff in enhancements in the company’s fares and ticketing system. With an office front I also assisted several walk in passengers with ticket and bookings enquiries. I provided these clients with the customer service they expect and ensured that they left the office with all information they required achieving the goal of when they board our aircraft everything they needed was already facilitated. Airline Ticketing and reservationsRelief ticket office supervisorFare constructions and re calculationsTicket issuance and reissuesProblem solvingGroup handlingComputer reservations (CRS) skillsProficient in Microsoft officeTraining of updated ticketing system enhancements.Train the trainer Show less

Jeppesen is a subsidiary of Boeing, providing navigational solutions to the global Aviation Industry. My role was the sole Australasian contact to facilitate the purchase and renewals of navigational data and charting solutions to the general aviation community within the region. I was responsible for the financial reporting of sales data to the Head Office in Denver, Colorado and company representative at Trade Shows, Events and Functions within Australia.

Represent and promote the service offerings of thirteen airlines to the Queensland travel industry. Organising and hosting regular morning and evening seminars as well as regular sales call pattern.