Strategic Leadership: Develop and execute a comprehensive sales strategy that aligns with company goals, market trends, and customer needs.Team Management: Lead, mentor, and inspire a high-performing sales team, fostering a culture of collaboration, continuous learning, and accountability.Business Development: Identify and pursue new business opportunities, partnerships, and avenues for growth, while nurturing existing client relationships.Market Insights: Stay ahead of industry trends, competitive landscape, and emerging technologies to proactively identify growth opportunities.Revenue Generation: Drive sales initiatives, meet and exceed revenue targets, and contribute to the company's overall financial success.Collaboration: Work closely with cross-functional teams, including operations, marketing, and technology, to ensure seamless execution and customer satisfaction.Strategic Relationships: Cultivate and maintain relationships with key industry stakeholders, clients, and partners to enhance our market position.Performance Analysis: Monitor and analyze sales data, market trends, and KPIs to refine strategies and achieve optimal outcomes.

Lead generation: Identifying and developing new business opportunities through LinkedIn and other relevant platforms.Sales outreach: Making outbound sales calls and sending emails to potential clients to generate interest in Webley Express' services.Relationship building: Building strong relationships with potential clients and nurturing leads to close deals.Lead management: Keeping track of leads, opportunities, and sales activities in a CRM system.Market research: Staying up-to-date on market trends and competition to inform sales strategies.Sales reporting: Preparing and presenting sales reports to management on a regular basis.Collaboration: Collaborating with other teams, such as marketing and customer success, to drive growth and achieve business objectives.Customer service: Providing exceptional customer service to existing and potential clients.

Acquired February 2022.Strategic direction: Providing overall leadership and direction for the sales team and contributing to the company's overall strategy and growth.Business development: Identifying and developing new business opportunities, establishing partnerships, and expanding the company's customer base.Sales management: Leading and managing the sales team, setting sales targets, and ensuring the achievement of revenue goals.Operations oversight: Overseeing the day-to-day operations of the sales team, ensuring that processes are streamlined and efficient.Customer relations: Building and maintaining strong relationships with key customers and partners, ensuring high levels of customer satisfaction.Market analysis: Keeping up-to-date with market trends and competition, identifying new opportunities and threats, and adapting the sales strategy accordingly.Financial management: Ensuring that the sales team operates within budget and contributing to the company's financial planning and forecasting.Team building: Hiring, training, and mentoring sales team members to support their professional development and ensure their success.

In a results-oriented sales environment, I excelled at establishing strong relationships with both new and existing customers. I took ownership of each customer interaction and provided exceptional customer service from start to finish, consistently exceeding customer expectations. Utilizing my strong interpersonal skills and ability to listen and understand customer needs, I was able to effectively address their concerns and close sales consistently, regularly exceeding sales targets. As a result, I played a significant role in driving customer satisfaction and business growth.

Responsible for setting up computer hardware at H&R Block locations in Ottawa, ONProgramming of Nortel/Cisco routers & modems to function on H&R Block VPN serviceImaging of OS software for all computer hardware with the latest version of Windows 7 and configuration to H&R Block specificationsSetup of computer servers at all H&R Block locations and configuration of appropriate settings with the Calgary mainframeOn-call support for ongoing hardware or software problems.

While pursuing my degree, I participated in the Federal Student Work Experience Program (FSWEP), gaining the opportunity to work with several Government of Canada departments, including Statistics Canada, Passport Canada, Foreign Affairs Canada, and the Department of National Defence. These roles aligned closely with my studies in Network Engineering.During this time, I gained hands-on experience in IT support and technology implementation. I installed and configured operating systems, application software, and automation tools for workstations, as well as various peripherals at client offices. Additionally, I served as the first point of contact for IT-related issues, providing Level 1 & 2 support, troubleshooting, and maintaining communication with users and technical staff to ensure the timely resolution of technical problems.